High-value Amazon orders ‘switched for cat food’, say customers

[]
High-value Amazon orders ‘switched for cat food’, say customers – BBC News\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ckxnu{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”978f98ff-ffb9-4b77-9333-471cd4cf343c\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\” alt=\”Surgical face masks\” class=\”sc-bwzfXH ckxnu\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Heather Bunting\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Heather Bunting\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”978f98ff-ffb9-4b77-9333-471cd4cf343c\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”,\”source\”:{\”title\”:\”Heather Bunting\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”6e84633e-f84b-471d-950b-754b43a301ce\”,\”alt\”:\”Surgical face masks\”,\”attribution\”:\”Heather Bunting\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\”},\”modified\”:\”2023-03-10T09:08:00.922Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”, Source: Heather Bunting, Source description: , Image: Surgical face masks”,”published”:1678439280922,”copyrightHolder”:”Heather Bunting”,”dimensions”:{“small”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/640″,”width”:1280,”height”:448},”large”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/816″,”width”:1632,”height”:400}}},”idt2Image”:{“alt”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”, Source: Heather Bunting, Source description: , Image: Surgical face masks”,”src”:”https://ichef.bbci.co.uk/news/1632/idt2/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/816″,”srcSet”:”https://ichef.bbci.co.uk/news/920/idt2/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/460 920w,https://ichef.bbci.co.uk/news/1280/idt2/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/640 1280w,https://ichef.bbci.co.uk/news/1632/idt2/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/816 1632w”}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“image”:{“alt”:”Presentational grey line”,”copyright”:null,”height”:2,”width”:464,”src”:”https://ichef.bbci.co.uk/news/464/cpsprodpb/11678/production/_105988217_line976.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/11678/production/_105988217_line976.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/11678/production/_105988217_line976.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/11678/production/_105988217_line976.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/11678/production/_105988217_line976.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/11678/production/_105988217_line976.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/11678/production/_105988217_line976.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/11678/production/_105988217_line976.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/11678/production/_105988217_line976.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/11678/production/_105988217_line976.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/11678/production/_105988217_line976.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/11678/production/_105988217_line976.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/11678/production/_105988217_line976.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“caption”:{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon customers have been contacting the BBC with their experiences”,”attributes”:[]}}]}},”image”:{“alt”:”Amazon box”,”copyright”:”Reuters”,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/FA40/production/_128946046_mediaitem128946045.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Sick joke'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Sick joke'”,”attributes”:[]}}]}}]}}],”level”:2,”fontScale”:”headlineSmall”,”id”:”Sick-joke”,”isFocusable”:true}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“caption”:{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The graphics card was the final part he needed to build his computer”,”attributes”:[]}}]}},”image”:{“alt”:”Graphics card”,”copyright”:null,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Robbed of life savings'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Robbed of life savings'”,”attributes”:[]}}]}}]}}],”level”:2,”fontScale”:”headlineSmall”,”id”:”Robbed-of-life-savings”,”isFocusable”:true}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“caption”:{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Steve de Vos said the delivery driver did not ring the doorbell the first time and did not have a package the second time”,”attributes”:[]}}]}},”image”:{“alt”:”Delivery attempts”,”copyright”:null,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/13C8/production/_128946050_deliverycomp.png”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/13C8/production/_128946050_deliverycomp.png.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/png”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/13C8/production/_128946050_deliverycomp.png 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/13C8/production/_128946050_deliverycomp.png 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/13C8/production/_128946050_deliverycomp.png 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/13C8/production/_128946050_deliverycomp.png 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/13C8/production/_128946050_deliverycomp.png 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/13C8/production/_128946050_deliverycomp.png 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”attributes”:[]}}]}}]}},{“type”:”include”,”model”:{“type”:”idt2″,”href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/html”,”html”:”\u003cstyle data-styled=\”rPqeC kUePcj ipyIVP huvKBR blLFIH kGbKV dHUwnI jiPRqw honXkL klLnaG\” data-styled-version=\”4.0.3\”>\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ipyIVP{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\” alt=\”Dog food an Eau de toilette\” class=\”sc-bwzfXH ipyIVP\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Steve de Vos\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Steve De Vos\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”,\”source\”:{\”title\”:\”Steve De Vos\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”78c5d587-b051-482a-b2b9-d4bd078d6fdb\”,\”alt\”:\”Dog food an Eau de toilette\”,\”attribution\”:\”Steve de Vos\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\”},\”modified\”:\”2023-03-10T09:33:34.794Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”, Source: Steve De Vos, Source description: , Image: Dog food an Eau de toilette”,”published”:1678440814794,”copyrightHolder”:”Steve de Vos”,”dimensions”:{“small”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/640″,”width”:1280,”height”:496},”large”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/816″,”width”:1632,”height”:448}}},”idt2Image”:{“alt”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”, Source: Steve De Vos, Source description: , Image: Dog food an Eau de toilette”,”src”:”https://ichef.bbci.co.uk/news/1632/idt2/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/816″,”srcSet”:”https://ichef.bbci.co.uk/news/920/idt2/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/460 920w,https://ichef.bbci.co.uk/news/1280/idt2/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/640 1280w,https://ichef.bbci.co.uk/news/1632/idt2/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/816 1632w”}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“caption”:{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”CCTV footage showed Ethan Martin opening the Amazon package in front of the shopkeeper”,”attributes”:[]}}]}},”image”:{“alt”:”He collected it and opened the package in front of the shopkeeper,”,”copyright”:null,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/2EC5/production/_128937911_mediaitem128937910.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“caption”:{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said he was still owed a refund for the camera he did not recieve”,”attributes”:[]}}]}},”image”:{“alt”:”The shoes inside the box”,”copyright”:null,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/1399B/production/_128938208_mediaitem128938207.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“image”:{“alt”:”Presentational grey line”,”copyright”:null,”height”:2,”width”:464,”src”:”https://ichef.bbci.co.uk/news/464/cpsprodpb/11678/production/_105988217_line976.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/11678/production/_105988217_line976.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/11678/production/_105988217_line976.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/11678/production/_105988217_line976.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/11678/production/_105988217_line976.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/11678/production/_105988217_line976.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/11678/production/_105988217_line976.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/11678/production/_105988217_line976.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/11678/production/_105988217_line976.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/11678/production/_105988217_line976.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/11678/production/_105988217_line976.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/11678/production/_105988217_line976.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/11678/production/_105988217_line976.jpg 976w”}]}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Follow BBC West on Facebook, Twitter and Instagram. Send your story ideas to: bristol@bbc.co.uk “,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Follow BBC West on “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Facebook”,”locator”:”https://www.facebook.com/pointswest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Facebook”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”, “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Twitter”,”locator”:”https://twitter.com/bbcbristol”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Twitter”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:” and “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Instagram”,”locator”:”https://www.instagram.com/bbcwest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Instagram”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”. Send your story ideas to: “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”bristol@bbc.co.uk “,”locator”:”mailto:bristol@bbc.co.uk”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”bristol@bbc.co.uk “,”attributes”:[]}}]}}]}}]}},{“type”:”topicList”,”model”:{“topics”:[{“title”:”Wednesbury”,”url”:”/news/topics/c27968gyl2jt”,”isEvent”:false},{“title”:”Amazon”,”url”:”/news/topics/c50znx8v8y4t”,”isEvent”:false},{“title”:”Glasgow”,”url”:”/news/topics/cr0me11dlg6t”,”isEvent”:false},{“title”:”Salisbury”,”url”:”/news/topics/cwdnmry5rjrt”,”isEvent”:false}]}},{“type”:”links”,”model”:{“blocks”:[{“type”:”link”,”model”:{“headline”:”Warning after man sent dog food instead of iPhone”,”image”:{“alt”:”Dog food and Amazon packet”,”copyright”:”Ian Burton “,”height”:576,”width”:1024,”src”:”https://ichef.bbci.co.uk/news/1024/cpsprodpb/16636/production/_128320719_dogfood2.png”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/16636/production/_128320719_dogfood2.png.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/png”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/16636/production/_128320719_dogfood2.png 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/16636/production/_128320719_dogfood2.png 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/16636/production/_128320719_dogfood2.png 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/16636/production/_128320719_dogfood2.png 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/16636/production/_128320719_dogfood2.png 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/16636/production/_128320719_dogfood2.png 976w”}]},”metadataStripItems”:[{“text”:”17 January”}],”url”:”/news/uk-england-wiltshire-64296971″,”service”:”news”}},{“type”:”link”,”model”:{“headline”:”Amazon to axe 18,000 jobs as it cuts costs”,”image”:{“alt”:”Amazon Fresh store in the US.”,”copyright”:”Getty Images”,”height”:549,”width”:976,”src”:”https://ichef.bbci.co.uk/news/976/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg.webp 976w”,”mimeType”:”image/webp”,”fallbackSrcSets”:[{“mimeType”:”image/jpeg”,”srcSet”:”https://ichef.bbci.co.uk/news/240/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 240w, https://ichef.bbci.co.uk/news/320/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 320w, https://ichef.bbci.co.uk/news/480/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 480w, https://ichef.bbci.co.uk/news/624/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 624w, https://ichef.bbci.co.uk/news/800/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 800w, https://ichef.bbci.co.uk/news/976/cpsprodpb/BEBE/production/_128203884_gettyimages-1307782121-1.jpg 976w”}]},”metadataStripItems”:[{“text”:”5 January”}],”url”:”/news/business-64171008″,”service”:”news”}}],”isAfterContent”:true,”title”:”More on this story”}}]}},”contributor”:{“title”:”By Nathan Heath”,”subtitle”:”BBC News”},”relatedUrls”:[],”topics”:[{“title”:”Wednesbury”,”url”:”/news/topics/c27968gyl2jt”,”isEvent”:false},{“title”:”Amazon”,”url”:”/news/topics/c50znx8v8y4t”,”isEvent”:false},{“title”:”Glasgow”,”url”:”/news/topics/cr0me11dlg6t”,”isEvent”:false},{“title”:”Salisbury”,”url”:”/news/topics/cwdnmry5rjrt”,”isEvent”:false}]},”importance”:”PRIMARY”,”isPersonalised”:false,”hasFetcher”:true},”onward-journeys?analyticsDataSource=CPS&dataType=onwardJourneys&disclaimer=%7B%22text%22%3A%22Information%20about%20BBC%20links%20to%20other%20news%20sites%22%2C%22url%22%3A%22https%3A%2F%2Fwww.bbc.co.uk%2Fnews%2Fuk-12277638%22%7D&enableDotcomAds=false&id=regionalIndexExternalLinks&isAside=false&language=en-GB&section=%2Fnews%2Fengland%2Fwiltshire&sectionHeader=%7B%22text%22%3A%22From%20other%20local%20news%20sites%22%7D”:{“name”:”onward-journeys”,”props”:{“analyticsDataSource”:”CPS”,”dataType”:”onwardJourneys”,”disclaimer”:{“text”:”Information about BBC links to other news sites”,”url”:”https://www.bbc.co.uk/news/uk-12277638″},”id”:”regionalIndexExternalLinks”,”isAside”:false,”section”:”/news/england/wiltshire”,”sectionHeader”:{“text”:”From other local news sites”},”enableDotcomAds”:false,”language”:”en-GB”},”data”:{“promos”:[{“headline”:”Two arrested for robbery as electric bike rider left seriously injured”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”Two arrested for robbery as electric bike rider left seriously injured”,”url”:”https://ct.moreover.com/?a=50268171527&p=14e&v=1&x=DxZ4Fa8oTEN24ECmBLivwQ&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-1-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50268171527&p=14e&v=1&x=DxZ4Fa8oTEN24ECmBLivwQ&u1=ND&u2=up-urn:user:PA187552270″,”text”:”Two arrested for robbery as electric bike rider left seriously injured”,”media_type”:”link”,”position”:1}},”metadataStripItems”:[{“label”:”External”,”text”:”Swindon Advertiser”,”url”:”https://www.swindonadvertiser.co.uk”}],”url”:”https://ct.moreover.com/?a=50268171527&p=14e&v=1&x=DxZ4Fa8oTEN24ECmBLivwQ&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”},{“headline”:”Swindon rapist jailed after making victim’s life ‘horrific'”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”Swindon rapist jailed after making victim’s life ‘horrific'”,”url”:”https://ct.moreover.com/?a=50267832573&p=14e&v=1&x=4Z9LVJPvMcWCkqD5fMNb0g&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-2-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50267832573&p=14e&v=1&x=4Z9LVJPvMcWCkqD5fMNb0g&u1=ND&u2=up-urn:user:PA187552270″,”text”:”Swindon rapist jailed after making victim’s life ‘horrific'”,”media_type”:”link”,”position”:2}},”metadataStripItems”:[{“label”:”External”,”text”:”Swindon Advertiser”,”url”:”https://www.swindonadvertiser.co.uk”}],”url”:”https://ct.moreover.com/?a=50267832573&p=14e&v=1&x=4Z9LVJPvMcWCkqD5fMNb0g&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”},{“headline”:”Cazoo closure latest as Wiltshire factory staff are made redundant”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”Cazoo closure latest as Wiltshire factory staff are made redundant”,”url”:”https://ct.moreover.com/?a=50267619169&p=14e&v=1&x=CPPyH1-bZwqcOXCvLMsepA&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-3-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50267619169&p=14e&v=1&x=CPPyH1-bZwqcOXCvLMsepA&u1=ND&u2=up-urn:user:PA187552270″,”text”:”Cazoo closure latest as Wiltshire factory staff are made redundant”,”media_type”:”link”,”position”:3}},”metadataStripItems”:[{“label”:”External”,”text”:”Wiltshire Gazette and Herald”,”url”:”https://www.gazetteandherald.co.uk”}],”url”:”https://ct.moreover.com/?a=50267619169&p=14e&v=1&x=CPPyH1-bZwqcOXCvLMsepA&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”},{“headline”:”Cannabis factory discovered at abandoned Wiltshire pub”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”Cannabis factory discovered at abandoned Wiltshire pub”,”url”:”https://ct.moreover.com/?a=50267553430&p=14e&v=1&x=7WbUuEx7Y-HXkBqpXLbSgg&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-4-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50267553430&p=14e&v=1&x=7WbUuEx7Y-HXkBqpXLbSgg&u1=ND&u2=up-urn:user:PA187552270″,”text”:”Cannabis factory discovered at abandoned Wiltshire pub”,”media_type”:”link”,”position”:4}},”metadataStripItems”:[{“label”:”External”,”text”:”Wilts and Gloucestershire Standard”,”url”:”https://www.wiltsglosstandard.co.uk”}],”url”:”https://ct.moreover.com/?a=50267553430&p=14e&v=1&x=7WbUuEx7Y-HXkBqpXLbSgg&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”},{“headline”:”Salisbury: 2 military Apache helicopters seen circling”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”Salisbury: 2 military Apache helicopters seen circling”,”url”:”https://ct.moreover.com/?a=50267362975&p=14e&v=1&x=rcYZI65dlbJPjTjqBBlJdg&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-5-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50267362975&p=14e&v=1&x=rcYZI65dlbJPjTjqBBlJdg&u1=ND&u2=up-urn:user:PA187552270″,”text”:”Salisbury: 2 military Apache helicopters seen circling”,”media_type”:”link”,”position”:5}},”metadataStripItems”:[{“label”:”External”,”text”:”Salisbury Journal”,”url”:”https://www.salisburyjournal.co.uk”}],”url”:”https://ct.moreover.com/?a=50267362975&p=14e&v=1&x=rcYZI65dlbJPjTjqBBlJdg&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”},{“headline”:”‘I fear for my job’ – Virgin Media down for over a week as gas leak causes delays”,”tracking”:{“container”:”cps_regionalIndexExternalLinks”,”label”:”‘I fear for my job’ – Virgin Media down for over a week as gas leak causes delays”,”url”:”https://ct.moreover.com/?a=50267052448&p=14e&v=1&x=ms6S7JwkNr5mY2vzfcZa6Q&u1=ND&u2=up-urn:user:PA187552270″,”source”:””,”metadata”:{“POS”:”external-bottom-6-LinkStory”,”EXT”:1},”group”:{“name”:”CPS From other local news sites”,”type”:”promo group”,”item_count”:6},”item”:{“type”:”promo”,”link”:”https://ct.moreover.com/?a=50267052448&p=14e&v=1&x=ms6S7JwkNr5mY2vzfcZa6Q&u1=ND&u2=up-urn:user:PA187552270″,”text”:”‘I fear for my job’ – Virgin Media down for over a week as gas leak causes delays”,”media_type”:”link”,”position”:6}},”metadataStripItems”:[{“label”:”External”,”text”:”Salisbury Journal”,”url”:”https://www.salisburyjournal.co.uk”}],”url”:”https://ct.moreover.com/?a=50267052448&p=14e&v=1&x=ms6S7JwkNr5mY2vzfcZa6Q&u1=ND&u2=up-urn:user:PA187552270″,”service”:”bbc”}],”disclaimer”:{“text”:”Information about BBC links to other news sites”,”url”:”https://www.bbc.co.uk/news/uk-12277638″},”sectionHeader”:”From other local news sites”},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”onward-journeys?analyticsDataSource=CPS&columnsByBreakpoint=%7B%22base%22%3A1%2C%22medium%22%3A3%2C%22large%22%3A1%7D&country=de&dataType=onwardJourneys&enableDotcomAds=false&id=topStories&isAside=false&isUk=false&language=en-GB&limit=3&promoSize=small&region=international&sectionHeader=%7B%22text%22%3A%22Top%20Stories%22%7D&service=news&showTimestamp=true”:{“name”:”onward-journeys”,”props”:{“analyticsDataSource”:”CPS”,”columnsByBreakpoint”:{“base”:1,”medium”:3,”large”:1},”dataType”:”onwardJourneys”,”isUk”:false,”id”:”topStories”,”isAside”:false,”limit”:3,”promoSize”:”small”,”region”:”international”,”sectionHeader”:{“text”:”Top Stories”},”service”:”news”,”showTimestamp”:true,”enableDotcomAds”:false,”country”:”de”,”language”:”en-GB”},”data”:{“promos”:[{“headline”:”Protests as Macron orders pension reform without vote”,”tracking”:{“container”:”cps_topStories”,”label”:”Protests as Macron orders pension reform without vote”,”url”:”/news/world-europe-64984374″,”source”:”news”,”metadata”:{“PAR”:”cps_topStories::1″,”CHD”:”promo::1″,”EXT”:0},”group”:{“name”:”CPS Top Stories”,”type”:”promo group”,”item_count”:3},”item”:{“type”:”promo”,”link”:”/news/world-europe-64984374″,”text”:”Protests as Macron orders pension reform without vote”,”media_type”:”article”,”attribution”:”news”,”position”:1}},”metadataStripItems”:[{“label”:”Published”,”text”:”6 hours ago”}],”url”:”/news/world-europe-64984374″,”service”:”news”},{“headline”:”Big US banks inject $30bn into First Republic “,”tracking”:{“container”:”cps_topStories”,”label”:”Big US banks inject $30bn into First Republic “,”url”:”/news/business-64973321″,”source”:”news”,”metadata”:{“PAR”:”cps_topStories::1″,”CHD”:”promo::2″,”EXT”:0},”group”:{“name”:”CPS Top Stories”,”type”:”promo group”,”item_count”:3},”item”:{“type”:”promo”,”link”:”/news/business-64973321″,”text”:”Big US banks inject $30bn into First Republic “,”media_type”:”article”,”attribution”:”news”,”position”:2}},”metadataStripItems”:[{“label”:”Published”,”text”:”5 hours ago”}],”url”:”/news/business-64973321″,”service”:”news”},{“headline”:”Video shows moment Russian jet hits US drone”,”tracking”:{“container”:”cps_topStories”,”label”:”Video shows moment Russian jet hits US drone”,”url”:”/news/world-europe-64975766″,”source”:”news”,”metadata”:{“PAR”:”cps_topStories::1″,”CHD”:”promo::3″,”EXT”:0},”group”:{“name”:”CPS Top Stories”,”type”:”promo group”,”item_count”:3},”item”:{“type”:”promo”,”link”:”/news/world-europe-64975766″,”text”:”Video shows moment Russian jet hits US drone”,”media_type”:”article”,”attribution”:”news”,”position”:3}},”metadataStripItems”:[{“label”:”Published”,”text”:”9 hours ago”}],”url”:”/news/world-europe-64975766″,”service”:”news”}],”sectionHeader”:”Top Stories”},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”onward-journeys?analyticsDataSource=CPS&columnsByBreakpoint=%7B%22base%22%3A2%2C%22medium%22%3A3%2C%22large%22%3A1%7D&country=de&dataType=onwardJourneys&enableDotcomAds=false&id=features&insertAdSlotAtIndex=3&isAside=false&isUk=false&language=en-GB&limit=9&region=international&section=%2Fnews%2Fengland%2Fwiltshire&sectionHeader=%7B%22text%22%3A%22Features%22%7D&service=news&showImage=true&showLoadingState=false”:{“name”:”onward-journeys”,”props”:{“analyticsDataSource”:”CPS”,”columnsByBreakpoint”:{“base”:2,”medium”:3,”large”:1},”dataType”:”onwardJourneys”,”isUk”:false,”id”:”features”,”insertAdSlotAtIndex”:3,”isAside”:false,”limit”:9,”region”:”international”,”section”:”/news/england/wiltshire”,”sectionHeader”:{“text”:”Features”},”service”:”news”,”showImage”:true,”showLoadingState”:false,”enableDotcomAds”:false,”country”:”de”,”language”:”en-GB”},”data”:{“promos”:[{“headline”:”The prison mum experience Holmes is desperate to avoid”,”image”:{“alt”:”Elizabeth Holmes walks to court”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/1654D/production/_128996419_holmesindex.jpg”},”tracking”:{“container”:”cps_features”,”label”:”The prison mum experience Holmes is desperate to avoid”,”url”:”/news/world-us-canada-64970156″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::1″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/world-us-canada-64970156″,”text”:”The prison mum experience Holmes is desperate to avoid”,”media_type”:”article”,”attribution”:”news”,”position”:1}},”metadataStripItems”:[],”url”:”/news/world-us-canada-64970156″,”service”:”news”},{“headline”:”What China’s baby woes mean for its economy”,”image”:{“alt”:”A small boy in traditional outfit for Chinese New Year in Beijing.”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/12FF5/production/_128931877_gettyimages-1094124278.jpg”},”tracking”:{“container”:”cps_features”,”label”:”What China’s baby woes mean for its economy”,”url”:”/news/business-64897827″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::2″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/business-64897827″,”text”:”What China’s baby woes mean for its economy”,”media_type”:”article”,”attribution”:”news”,”position”:2}},”metadataStripItems”:[],”url”:”/news/business-64897827″,”service”:”news”},{“headline”:”Quiz of the week: What is causing a pong in Paris?”,”image”:{“alt”:”Paris”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/6356/production/_129003452_gettyimages-81598917.jpg”},”tracking”:{“container”:”cps_features”,”label”:”Quiz of the week: What is causing a pong in Paris?”,”url”:”/news/world-64976139″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::3″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/world-64976139″,”text”:”Quiz of the week: What is causing a pong in Paris?”,”media_type”:”article”,”attribution”:”news”,”position”:3}},”metadataStripItems”:[],”url”:”/news/world-64976139″,”service”:”news”},{“headline”:”Russian casualties mount in Bakhmut, but tactics evolve”,”image”:{“alt”:”Soldiers”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/BD9A/production/_128983584_4c1111bb-eae2-430a-92a1-984cc167220d.jpg”},”tracking”:{“container”:”cps_features”,”label”:”Russian casualties mount in Bakhmut, but tactics evolve”,”url”:”/news/world-europe-64955537″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::4″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/world-europe-64955537″,”text”:”Russian casualties mount in Bakhmut, but tactics evolve”,”media_type”:”article”,”attribution”:”news”,”position”:4}},”metadataStripItems”:[],”url”:”/news/world-europe-64955537″,”service”:”news”},{“headline”:”Irish portraits in New York to tackle stereotypes”,”image”:{“alt”:”Award-winning Slaughtneil based architect, Paddy Bradley, is among those who feature in the project”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/1608A/production/_129005209_paddy1.png”},”tracking”:{“container”:”cps_features”,”label”:”Irish portraits in New York to tackle stereotypes”,”url”:”/news/uk-northern-ireland-64913882″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::5″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/uk-northern-ireland-64913882″,”text”:”Irish portraits in New York to tackle stereotypes”,”media_type”:”article”,”attribution”:”news”,”position”:5}},”metadataStripItems”:[],”url”:”/news/uk-northern-ireland-64913882″,”service”:”news”},{“headline”:”Indians are braving war to study in Ukraine”,”image”:{“alt”:”Ukraine students”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/17DAE/production/_129001779_vaishalisethiawhoispursuinghersecond-yearmbbsisoneofthem.aresidentoffaridabadneardelhiwemetherinsidehercampusinwesternukrainesternopilnationalmedicaluniversity-tnmu.jpg”},”tracking”:{“container”:”cps_features”,”label”:”Indians are braving war to study in Ukraine”,”url”:”/news/world-asia-india-64973574″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::6″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/world-asia-india-64973574″,”text”:”Indians are braving war to study in Ukraine”,”media_type”:”article”,”attribution”:”news”,”position”:6}},”metadataStripItems”:[],”url”:”/news/world-asia-india-64973574″,”service”:”news”},{“headline”:”The revolution underway in India’s diamond industry”,”image”:{“alt”:”Diamond inspection”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/178BC/production/_128844469_10.png”},”tracking”:{“container”:”cps_features”,”label”:”The revolution underway in India’s diamond industry”,”url”:”/news/business-64783843″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::7″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/business-64783843″,”text”:”The revolution underway in India’s diamond industry”,”media_type”:”article”,”attribution”:”news”,”position”:7}},”metadataStripItems”:[],”url”:”/news/business-64783843″,”service”:”news”},{“headline”:”A 1,077km drive that demands respect”,”image”:{“alt”:”End of the bitumen on the Tanami Track”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/E4F2/production/_129001685_p0f8sp19.jpg”},”tracking”:{“container”:”cps_features”,”label”:”A 1,077km drive that demands respect”,”url”:”https://www.bbc.com/travel/article/20230315-tanami-track-australias-epic-1077km-road-trip?utm_source=bbc-news&utm_medium=right-hand-slot”,”source”:”travel”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::8″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”https://www.bbc.com/travel/article/20230315-tanami-track-australias-epic-1077km-road-trip?utm_source=bbc-news&utm_medium=right-hand-slot”,”text”:”A 1,077km drive that demands respect”,”media_type”:”link”,”attribution”:”travel”,”position”:8}},”metadataStripItems”:[],”url”:”https://www.bbc.com/travel/article/20230315-tanami-track-australias-epic-1077km-road-trip?utm_source=bbc-news&utm_medium=right-hand-slot”,”service”:null},{“headline”:”The doctors selling bogus treatments to people facing blindness”,”image”:{“alt”:”A man with retinitis pigmentosa having his eyes examined”,”height”:216,”width”:385,”src”:”https://ichef.bbci.co.uk/news/385/cpsprodpb/5B60/production/_128929332_vlcsnap-2023-03-09-16h33m11s728.jpg”},”tracking”:{“container”:”cps_features”,”label”:”The doctors selling bogus treatments to people facing blindness”,”url”:”/news/world-64838936″,”source”:”news”,”metadata”:{“PAR”:”cps_features::1″,”CHD”:”promo::9″,”EXT”:0},”group”:{“name”:”CPS Features”,”type”:”promo group”,”item_count”:9},”item”:{“type”:”promo”,”link”:”/news/world-64838936″,”text”:”The doctors selling bogus treatments to people facing blindness”,”media_type”:”article”,”attribution”:”news”,”position”:9}},”metadataStripItems”:[],”url”:”/news/world-64838936″,”service”:”news”}],”sectionHeader”:”Features”},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”onward-journeys?analyticsDataSource=CPS&columnsByBreakpoint=%7B%22base%22%3A2%2C%22medium%22%3A3%2C%22large%22%3A1%7D&country=de&dataType=contentSummaries&enableDotcomAds=false&id=elsewhere&isAside=false&isUk=false&language=en-GB&limit=4&region=international&sectionHeader=%7B%22text%22%3A%22Elsewhere%20on%20the%20BBC%22%7D&service=news&showDescription=true&showImage=true&showLoadingState=false&urn=urn%3Abbc%3Acps%3Acurie%3Aasset%3Ab246c274-6067-48af-80d8-4b03a001b205″:{“name”:”onward-journeys”,”props”:{“analyticsDataSource”:”CPS”,”columnsByBreakpoint”:{“base”:2,”medium”:3,”large”:1},”dataType”:”contentSummaries”,”isUk”:false,”id”:”elsewhere”,”isAside”:false,”limit”:4,”region”:”international”,”sectionHeader”:{“text”:”Elsewhere on the BBC”},”service”:”news”,”showDescription”:true,”showImage”:true,”showLoadingState”:false,”urn”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″,”enableDotcomAds”:false,”country”:”de”,”language”:”en-GB”},”data”:{“promos”:[{“headline”:”The effect of TikTok’s beauty filters”,”image”:{“alt”:”pretty lady”,”src”:”https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/8B77/production/_128930753_theeffectoftiktok’sbeautyfilters.jpg”,”height”:216,”width”:385},”isLive”:false,”tracking”:{“container”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″,”label”:”The effect of TikTok’s beauty filters”,”url”:”https://www.bbc.com/future/article/20230301-the-problems-with-tiktoks-controversial-beauty-filters”,”source”:”future”,”metadata”:{“PAR”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205::1″,”CHD”:”promo::1″,”EXT”:0},”group”:{“name”:”CPS Elsewhere on the BBC”,”type”:”promo group”,”item_count”:3,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″},”item”:{“type”:”promo”,”link”:”https://www.bbc.com/future/article/20230301-the-problems-with-tiktoks-controversial-beauty-filters”,”text”:”The effect of TikTok’s beauty filters”,”media_type”:”link”,”attribution”:”future”,”position”:1,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205:1″}},”url”:”https://www.bbc.com/future/article/20230301-the-problems-with-tiktoks-controversial-beauty-filters”,”service”:”bbc”},{“headline”:”The 1991 video game phenomenon”,”image”:{“alt”:”Street Fighter”,”src”:”https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/1A2F/production/_128930760_the1991videogamephenomenon.jpg”,”height”:216,”width”:385},”isLive”:false,”tracking”:{“container”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″,”label”:”The 1991 video game phenomenon”,”url”:”https://www.bbc.com/culture/article/20230228-street-fighter-ii-the-1991-video-game-that-packs-a-punch”,”source”:”culture”,”metadata”:{“PAR”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205::1″,”CHD”:”promo::2″,”EXT”:0},”group”:{“name”:”CPS Elsewhere on the BBC”,”type”:”promo group”,”item_count”:3,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″},”item”:{“type”:”promo”,”link”:”https://www.bbc.com/culture/article/20230228-street-fighter-ii-the-1991-video-game-that-packs-a-punch”,”text”:”The 1991 video game phenomenon”,”media_type”:”link”,”attribution”:”culture”,”position”:2,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205:2″}},”url”:”https://www.bbc.com/culture/article/20230228-street-fighter-ii-the-1991-video-game-that-packs-a-punch”,”service”:”bbc”},{“headline”:”The return of the US’ lost language”,”image”:{“alt”:”cartoon picture”,”src”:”https://ichef.bbci.co.uk/ace/standard/480/cpsprodpb/25E7/production/_128930790_thereturnoftheus’lostlanguage.jpg”,”height”:216,”width”:385},”isLive”:false,”tracking”:{“container”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″,”label”:”The return of the US’ lost language”,”url”:”https://www.bbc.com/travel/article/20230228-kouri-vini-the-return-of-the-us-lost-language”,”source”:”travel”,”metadata”:{“PAR”:”cps_elsewhere_urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205::1″,”CHD”:”promo::3″,”EXT”:0},”group”:{“name”:”CPS Elsewhere on the BBC”,”type”:”promo group”,”item_count”:3,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″},”item”:{“type”:”promo”,”link”:”https://www.bbc.com/travel/article/20230228-kouri-vini-the-return-of-the-us-lost-language”,”text”:”The return of the US’ lost language”,”media_type”:”link”,”attribution”:”travel”,”position”:3,”resource_id”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205:3″}},”url”:”https://www.bbc.com/travel/article/20230228-kouri-vini-the-return-of-the-us-lost-language”,”service”:”bbc”}],”sectionHeader”:”Elsewhere on the BBC”},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”onward-journeys?analyticsDataSource=CPS&columnsByBreakpoint=%7B%22medium%22%3A2%2C%22large%22%3A1%7D&dataType=onwardJourneys&edition=int&enableDotcomAds=false&expiresInMs=3600000&id=mostRead&isAside=false&isRanking=true&isUk=false&language=en-GB&sectionHeader=%7B%22text%22%3A%22Most%20Read%22%7D&service=news”:{“name”:”onward-journeys”,”props”:{“analyticsDataSource”:”CPS”,”columnsByBreakpoint”:{“medium”:2,”large”:1},”dataType”:”onwardJourneys”,”edition”:”int”,”expiresInMs”:3600000,”isUk”:false,”id”:”mostRead”,”isAside”:false,”isRanking”:true,”sectionHeader”:{“text”:”Most Read”},”service”:”news”,”enableDotcomAds”:false,”language”:”en-GB”},”data”:{“promos”:[{“headline”:”Protests as Macron orders pension reform without vote”,”tracking”:{“container”:”cps_mostRead”,”label”:”Protests as Macron orders pension reform without vote”,”url”:”/news/world-europe-64984374″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::1″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-europe-64984374″,”text”:”Protests as Macron orders pension reform without vote”,”media_type”:”article”,”attribution”:”news”,”position”:1}},”metadataStripItems”:[],”rank”:1,”url”:”/news/world-europe-64984374″,”service”:”news”},{“headline”:”Multi-billion dollar rescue deal for US bank”,”tracking”:{“container”:”cps_mostRead”,”label”:”Multi-billion dollar rescue deal for US bank”,”url”:”/news/business-64973321″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::2″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/business-64973321″,”text”:”Multi-billion dollar rescue deal for US bank”,”media_type”:”article”,”attribution”:”news”,”position”:2}},”metadataStripItems”:[],”rank”:2,”url”:”/news/business-64973321″,”service”:”news”},{“headline”:”Settlement after US student died begging for water”,”tracking”:{“container”:”cps_mostRead”,”label”:”Settlement after US student died begging for water”,”url”:”/news/world-us-canada-64985192″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::3″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-us-canada-64985192″,”text”:”Settlement after US student died begging for water”,”media_type”:”article”,”attribution”:”news”,”position”:3}},”metadataStripItems”:[],”rank”:3,”url”:”/news/world-us-canada-64985192″,”service”:”news”},{“headline”:”Breast cancer gene linked to Orkney islands”,”tracking”:{“container”:”cps_mostRead”,”label”:”Breast cancer gene linked to Orkney islands”,”url”:”/news/uk-scotland-highlands-islands-64951429″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::4″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/uk-scotland-highlands-islands-64951429″,”text”:”Breast cancer gene linked to Orkney islands”,”media_type”:”article”,”attribution”:”news”,”position”:4}},”metadataStripItems”:[],”rank”:4,”url”:”/news/uk-scotland-highlands-islands-64951429″,”service”:”news”},{“headline”:”Blindness and eyeballs removed after eyedrop recall”,”tracking”:{“container”:”cps_mostRead”,”label”:”Blindness and eyeballs removed after eyedrop recall”,”url”:”/news/world-us-canada-64985191″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::5″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-us-canada-64985191″,”text”:”Blindness and eyeballs removed after eyedrop recall”,”media_type”:”article”,”attribution”:”news”,”position”:5}},”metadataStripItems”:[],”rank”:5,”url”:”/news/world-us-canada-64985191″,”service”:”news”},{“headline”:”The prison mum experience Holmes is desperate to avoid”,”tracking”:{“container”:”cps_mostRead”,”label”:”The prison mum experience Holmes is desperate to avoid”,”url”:”/news/world-us-canada-64970156″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::6″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-us-canada-64970156″,”text”:”The prison mum experience Holmes is desperate to avoid”,”media_type”:”article”,”attribution”:”news”,”position”:6}},”metadataStripItems”:[],”rank”:6,”url”:”/news/world-us-canada-64970156″,”service”:”news”},{“headline”:”Poland first Nato country to send jets to Ukraine”,”tracking”:{“container”:”cps_mostRead”,”label”:”Poland first Nato country to send jets to Ukraine”,”url”:”/news/world-europe-64975770″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::7″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-europe-64975770″,”text”:”Poland first Nato country to send jets to Ukraine”,”media_type”:”article”,”attribution”:”news”,”position”:7}},”metadataStripItems”:[],”rank”:7,”url”:”/news/world-europe-64975770″,”service”:”news”},{“headline”:”The multi-million dollar business of Ryan Reynolds”,”tracking”:{“container”:”cps_mostRead”,”label”:”The multi-million dollar business of Ryan Reynolds”,”url”:”/news/world-us-canada-64984291″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::8″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-us-canada-64984291″,”text”:”The multi-million dollar business of Ryan Reynolds”,”media_type”:”article”,”attribution”:”news”,”position”:8}},”metadataStripItems”:[],”rank”:8,”url”:”/news/world-us-canada-64984291″,”service”:”news”},{“headline”:”Australian shreds record for longest surf session”,”tracking”:{“container”:”cps_mostRead”,”label”:”Australian shreds record for longest surf session”,”url”:”/news/world-australia-64984949″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::9″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-australia-64984949″,”text”:”Australian shreds record for longest surf session”,”media_type”:”article”,”attribution”:”news”,”position”:9}},”metadataStripItems”:[],”rank”:9,”url”:”/news/world-australia-64984949″,”service”:”news”},{“headline”:”Video shows moment Russian jet hits US drone”,”tracking”:{“container”:”cps_mostRead”,”label”:”Video shows moment Russian jet hits US drone”,”url”:”/news/world-europe-64975766″,”source”:”news”,”metadata”:{“PAR”:”cps_mostRead::1″,”CHD”:”promo::10″,”EXT”:0},”group”:{“name”:”CPS Most Read”,”type”:”promo group”,”item_count”:10},”item”:{“type”:”promo”,”link”:”/news/world-europe-64975766″,”text”:”Video shows moment Russian jet hits US drone”,”media_type”:”article”,”attribution”:”news”,”position”:10}},”metadataStripItems”:[],”rank”:10,”url”:”/news/world-europe-64975766″,”service”:”news”}],”sectionHeader”:”Most Read”},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”service-bar?language=en-GB&product=news”:{“name”:”service-bar”,”props”:{“product”:”news”,”language”:”en-GB”},”data”:{“title”:”BBC News Services”,”serviceLinks”:[{“text”:”On your mobile”,”url”:”https://www.bbc.co.uk/news/10628994″,”type”:”devices-and-inputs:smartphone”},{“text”:”On smart speakers”,”url”:”https://www.bbc.co.uk/news/help-50068132″,”type”:”devices-and-inputs:microphone”},{“text”:”Get news alerts”,”url”:”https://www.bbc.co.uk/news/10628323″,”type”:”content-types:newsletter”},{“text”:”Contact BBC News”,”url”:”https://www.bbc.co.uk/news/20039682″,”type”:”participate:email”}]},”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true},”global-footer?country=de&language=en-GB”:{“name”:”global-footer”,”props”:{“country”:”de”,”language”:”en-GB”},”data”:{“accessibilityLinks”:[{“label”:”Skip to content”,”url”:”#main-heading”},{“label”:”Accessibility Help”,”url”:”https://www.bbc.co.uk/accessibility/”}],”signInLabel”:”Sign in”,”accountLabel”:”Your account”,”menuLabel”:”Menu”,”moreLabel”:”More”,”moreMenuLabel”:”More menu”,”closeButtonLabel”:”Close menu”,”disclaimer”:{“text”:”© 2023 BBC. The BBC is not responsible for the content of external sites.”,”link”:{“url”:”https://www.bbc.co.uk/editorialguidelines/guidance/feeds-and-links”,”text”:”Read about our approach to external linking.”}},”legalLinks”:[{“url”:”https://www.bbc.co.uk/usingthebbc/terms”,”label”:”Terms of Use”},{“url”:”https://www.bbc.co.uk/aboutthebbc”,”label”:”About the BBC”},{“url”:”https://www.bbc.co.uk/usingthebbc/privacy”,”label”:”Privacy Policy”},{“url”:”https://www.bbc.co.uk/usingthebbc/cookies”,”label”:”Cookies”},{“url”:”https://www.bbc.co.uk/accessibility”,”label”:”Accessibility Help”},{“url”:”https://www.bbc.co.uk/iplayer/guidance”,”label”:”Parental Guidance”},{“url”:”https://www.bbc.co.uk/contact”,”label”:”Contact the BBC”},{“url”:”https://www.bbc.co.uk/bbcnewsletter”,”label”:”Get Personalised Newsletters”},{“url”:”https://www.bbc.co.uk/news/help-41670342″,”label”:”Why you can trust the BBC”},{“url”:”https://www.bbcglobalnews.com/home/”,”label”:”Advertise with us”},{“url”:”https://www.bbc.com/usingthebbc/cookies/how-does-the-bbc-use-cookies-for-advertising/”,”label”:”AdChoices / Do Not Sell My Info”}],”homepageLink”:{“label”:”BBC Homepage”,”url”:”https://www.bbc.com”},”searchLink”:{“label”:”Search”,”url”:”https://www.bbc.co.uk/search”},”chameleonSearchLink”:{“label”:”Search BBC”,”url”:”https://www.bbc.co.uk/search”},”navigationLinks”:[{“label”:”Home”,”url”:”https://www.bbc.com”,”accent”:”#007BC7″},{“label”:”News”,”url”:”https://www.bbc.com/news”,”accent”:”#BB1919″},{“label”:”Sport”,”url”:”https://www.bbc.com/sport”,”accent”:”#FFD230″},{“label”:”Reel”,”url”:”https://www.bbc.com/reel”,”accent”:”#0068FF”},{“label”:”Worklife”,”url”:”https://www.bbc.com/worklife”,”accent”:”#0052A1″},{“label”:”Travel”,”url”:”https://www.bbc.com/travel”,”accent”:”#589E50″},{“label”:”Future”,”url”:”https://www.bbc.com/future”,”accent”:”#002856″},{“label”:”Culture”,”url”:”https://www.bbc.com/culture”,”accent”:”#482878″},{“label”:”Music”,”url”:”https://www.bbc.com/culture/music”},{“label”:”TV”,”url”:”https://www.bbc.co.uk/schedules/p00fzl9m”},{“label”:”Weather”,”url”:”https://www.bbc.com/weather”,”accent”:”#88CCEE”},{“label”:”Sounds”,”url”:”https://www.bbc.co.uk/sounds”,”accent”:”#FF4900″}],”chameleonNavigationLinks”:[{“label”:”Home”,”url”:”https://www.bbc.com”},{“label”:”News”,”url”:”https://www.bbc.com/news”,”accent”:”#EB1212″},{“label”:”Sport”,”url”:”https://www.bbc.com/sport”,”accent”:”#FFD230″},{“label”:”Reel”,”url”:”https://www.bbc.com/reel”,”accent”:”#0068FF”},{“label”:”Worklife”,”url”:”https://www.bbc.com/worklife”,”accent”:”#0052A1″},{“label”:”Travel”,”url”:”https://www.bbc.com/travel”,”accent”:”#589E50″},{“label”:”Future”,”url”:”https://www.bbc.com/future”,”accent”:”#002856″},{“label”:”Culture”,”url”:”https://www.bbc.com/culture”,”accent”:”#482878″},{“label”:”Music”,”url”:”https://www.bbc.com/culture/music”},{“label”:”TV”,”url”:”https://www.bbc.co.uk/schedules/p00fzl9m”},{“label”:”Weather”,”url”:”https://www.bbc.com/weather”,”accent”:”#149EDC”},{“label”:”Sounds”,”url”:”https://www.bbc.co.uk/sounds”,”accent”:”#FA6400″}]},”importance”:”PRIMARY”,”isPersonalised”:false,”hasFetcher”:true}},”paths”:[{“path”:”/news/:id”,”routeHasCustomCsp”:false},{“path”:”/bitesize/guides/:id/audio”,”allowClientSideLink”:true},{“path”:”/bitesize/preview/guides/:id/audio”,”allowClientSideLink”:true},{“path”:”/bitesize/guides/:id/video”,”allowClientSideLink”:true},{“path”:”/bitesize/preview/guides/:id/video”,”allowClientSideLink”:true},{“path”:”/bitesize/guides/:id/revision/:page”,”allowClientSideLink”:true},{“path”:”/bitesize/preview/guides/:id/revision/:page”,”allowClientSideLink”:true},{“path”:”/bitesize/guides/:id/:chapter”,”allowClientSideLink”:true},{“path”:”/bitesize/preview/guides/:id/:chapter”,”allowClientSideLink”:true}],”page”:{“metadata”:{“title”:”BBC”,”description”:”BBC Page”},”featureToggles”:{“apps-news-abl-article-recommendations”:false,”global-container-polling”:false,”sfv-tipo-curations”:false,”sfv-survey-banner”:false,”sfv-toucan”:false,”sfv-machine-recommendations”:false,”sfv-common-article-format”:false,”articles-uploader”:false,”enableElectionBanner”:false,”enableDotcomAds”:false,”enableComscoreMmx”:true},”entry”:{“pageContent”:{“header”:[{“layout”:{“name”:”FULL”,”props”:{}},”containers”:[{“name”:”consent-banner”,”importance”:”TERTIARY”,”hasFetcher”:true,”props”:[]}]},{“layout”:{“name”:”FULL”,”props”:{}},”containers”:[{“name”:”chameleon-global-navigation”,”importance”:”PRIMARY”,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”showServiceIdentifiers”,”value”:false},{“__typename”:”StoreReader”,”lookup”:”page.destination”,”name”:”currentPageAnalyticsDestination”,”store”:”analytics”}],”levers”:{“brandPalette”:”defaultLightV2″,”corePalette”:”lightV2″,”fontPalette”:”sansSimple”},”fetchParams”:[{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”},{“__typename”:”RouteParam”,”name”:”service”,”lookup”:”service”},{“__typename”:”LiteralProp”,”name”:”service”}]}]}],”main”:[{“layout”:{“name”:”FULL”,”props”:{}},”containers”:[{“name”:”sign-in-prompt”,”importance”:”TERTIARY”,”hasFetcher”:false,”props”:[{“__typename”:”RequestContext”,”name”:”env”,”lookup”:”env”},{“__typename”:”StoreReader”,”name”:”signInPrompt”,”lookup”:”signInPrompt”,”store”:”bbcAccount”},{“__typename”:”StoreReader”,”name”:”pageType”,”lookup”:”pageType”,”store”:”bbcAccount”},{“__typename”:”LiteralProp”,”name”:”useExperimentCountingLogic”,”value”:false},{“__typename”:”StoreWriter”,”name”:”setSignInPrompt”,”lookup”:”signInPrompt”,”store”:”bbcAccount”}]}]}],”footer”:[{“layout”:{“name”:”FULL”,”props”:{}},”containers”:[{“name”:”global-footer”,”importance”:”PRIMARY”,”hasFetcher”:true,”props”:[],”fetchParams”:[{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”},{“__typename”:”RouteParam”,”name”:”service”,”lookup”:”service”},{“__typename”:”LiteralProp”,”name”:”service”}]}]}]},”pageLayout”:”ThreeColumnWithHero”,”useV2Layout”:true,”pageContentV2″:{“zones”:[{“name”:”top”,”landmarks”:[{“element”:”header”,”containers”:[{“name”:”consent-banner”,”importance”:”TERTIARY”,”hasFetcher”:true,”props”:[]},{“name”:”chameleon-global-navigation”,”importance”:”PRIMARY”,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”showServiceIdentifiers”,”value”:false},{“__typename”:”StoreReader”,”lookup”:”page.destination”,”name”:”currentPageAnalyticsDestination”,”store”:”analytics”}],”levers”:{“brandPalette”:”defaultLightV2″,”corePalette”:”lightV2″,”fontPalette”:”sansSimple”},”fetchParams”:[{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”},{“__typename”:”RouteParam”,”name”:”service”,”lookup”:”service”},{“__typename”:”LiteralProp”,”name”:”service”}]},{“name”:”product-navigation”,”importance”:”SECONDARY”,”hasFetcher”:true,”levers”:{“brandPalette”:”newsLightV2″,”corePalette”:”lightV2″,”fontPalette”:”mixedInformative”},”props”:[{“__typename”:”LiteralProp”,”name”:”product”,”value”:”news”},{“__typename”:”LiteralProp”,”name”:”showProductNavigation”,”value”:true},{“__typename”:”LiteralProp”,”name”:”capability”,”value”:”article”},{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”StoreReader”,”name”:”assetUri”,”lookup”:”assetUri”,”store”:”product-navigation”},{“__typename”:”StoreReader”,”name”:”sectionName”,”lookup”:”sectionName”,”store”:”product-navigation”}]}]}],”additionalProperties”:{}},{“name”:”hero”,”landmarks”:[],”additionalProperties”:{}},{“name”:”before”,”landmarks”:[],”additionalProperties”:{}},{“name”:”standard”,”landmarks”:[{“element”:”main”,”containers”:[{“name”:”sign-in-prompt”,”importance”:”TERTIARY”,”hasFetcher”:false,”props”:[{“__typename”:”RequestContext”,”name”:”env”,”lookup”:”env”},{“__typename”:”StoreReader”,”name”:”signInPrompt”,”lookup”:”signInPrompt”,”store”:”bbcAccount”},{“__typename”:”StoreReader”,”name”:”pageType”,”lookup”:”pageType”,”store”:”bbcAccount”},{“__typename”:”LiteralProp”,”name”:”useExperimentCountingLogic”,”value”:false},{“__typename”:”StoreWriter”,”name”:”setSignInPrompt”,”lookup”:”signInPrompt”,”store”:”bbcAccount”}]},{“name”:”article”,”importance”:”PRIMARY”,”hasFetcher”:true,”props”:[{“__typename”:”FeatureToggle”,”name”:”isUploaderEnabled”,”lookup”:”articles-uploader”,”fallbackValue”:false},{“__typename”:”LiteralProp”,”name”:”uri”,”value”:”/news/uk-england-wiltshire-64874963″},{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”withTimestampBlock”,”value”:false},{“__typename”:”LiteralProp”,”name”:”leftAligned”,”value”:true},{“__typename”:”LiteralProp”,”name”:”isAdvertisingEnabled”,”value”:false},{“__typename”:”LiteralProp”,”name”:”isUk”,”value”:false},{“__typename”:”LiteralProp”,”name”:”service”,”value”:”news”},{“__typename”:”RequestContext”,”name”:”host”,”lookup”:”host”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”},{“__typename”:”RequestContext”,”name”:”env”,”lookup”:”env”},{“__typename”:”StoreReader”,”name”:”currentPageAnalyticsDestination”,”lookup”:”page.destination”,”store”:”analytics”},{“__typename”:”StoreReader”,”name”:”experienceComposition”,”lookup”:”page.additionalProperties.experience_composition”,”store”:”analytics”}]}]},{“element”:”aside”,”labelledBy”:”regionalIndexExternalLinks-label”,”ariaHidden”:false,”containers”:[{“name”:”onward-journeys”,”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”dataType”,”value”:”onwardJourneys”},{“__typename”:”LiteralProp”,”name”:”disclaimer”,”value”:{“text”:”Information about BBC links to other news sites”,”url”:”https://www.bbc.co.uk/news/uk-12277638″}},{“__typename”:”LiteralProp”,”name”:”id”,”value”:”regionalIndexExternalLinks”},{“__typename”:”LiteralProp”,”name”:”isAside”,”value”:false},{“__typename”:”LiteralProp”,”name”:”section”,”value”:”/news/england/wiltshire”},{“__typename”:”LiteralProp”,”name”:”sectionHeader”,”value”:{“text”:”From other local news sites”}},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]}]}],”additionalProperties”:{“layout”:”COMPACT”}},{“name”:”after”,”landmarks”:[{“element”:”aside”,”labelledBy”:”topStories-label”,”ariaHidden”:false,”containers”:[{“name”:”onward-journeys”,”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”columnsByBreakpoint”,”value”:{“base”:1,”medium”:3,”large”:1}},{“__typename”:”LiteralProp”,”name”:”dataType”,”value”:”onwardJourneys”},{“__typename”:”LiteralProp”,”name”:”isUk”,”value”:false},{“__typename”:”LiteralProp”,”name”:”id”,”value”:”topStories”},{“__typename”:”LiteralProp”,”name”:”isAside”,”value”:false},{“__typename”:”LiteralProp”,”name”:”limit”,”value”:3},{“__typename”:”LiteralProp”,”name”:”promoSize”,”value”:”small”},{“__typename”:”LiteralProp”,”name”:”region”,”value”:”international”},{“__typename”:”LiteralProp”,”name”:”sectionHeader”,”value”:{“text”:”Top Stories”}},{“__typename”:”LiteralProp”,”name”:”service”,”value”:”news”},{“__typename”:”LiteralProp”,”name”:”showTimestamp”,”value”:true},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]}]},{“element”:”aside”,”labelledBy”:”features-label”,”ariaHidden”:false,”containers”:[{“name”:”onward-journeys”,”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”columnsByBreakpoint”,”value”:{“base”:2,”medium”:3,”large”:1}},{“__typename”:”LiteralProp”,”name”:”dataType”,”value”:”onwardJourneys”},{“__typename”:”LiteralProp”,”name”:”isUk”,”value”:false},{“__typename”:”LiteralProp”,”name”:”id”,”value”:”features”},{“__typename”:”LiteralProp”,”name”:”insertAdSlotAtIndex”,”value”:3},{“__typename”:”LiteralProp”,”name”:”isAside”,”value”:false},{“__typename”:”LiteralProp”,”name”:”limit”,”value”:9},{“__typename”:”LiteralProp”,”name”:”region”,”value”:”international”},{“__typename”:”LiteralProp”,”name”:”section”,”value”:”/news/england/wiltshire”},{“__typename”:”LiteralProp”,”name”:”sectionHeader”,”value”:{“text”:”Features”}},{“__typename”:”LiteralProp”,”name”:”service”,”value”:”news”},{“__typename”:”LiteralProp”,”name”:”showImage”,”value”:true},{“__typename”:”LiteralProp”,”name”:”showLoadingState”,”value”:false},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]}]},{“element”:”aside”,”labelledBy”:”elsewhere-label”,”ariaHidden”:false,”containers”:[{“name”:”onward-journeys”,”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”columnsByBreakpoint”,”value”:{“base”:2,”medium”:3,”large”:1}},{“__typename”:”LiteralProp”,”name”:”dataType”,”value”:”contentSummaries”},{“__typename”:”LiteralProp”,”name”:”isUk”,”value”:false},{“__typename”:”LiteralProp”,”name”:”id”,”value”:”elsewhere”},{“__typename”:”LiteralProp”,”name”:”isAside”,”value”:false},{“__typename”:”LiteralProp”,”name”:”limit”,”value”:4},{“__typename”:”LiteralProp”,”name”:”region”,”value”:”international”},{“__typename”:”LiteralProp”,”name”:”sectionHeader”,”value”:{“text”:”Elsewhere on the BBC”}},{“__typename”:”LiteralProp”,”name”:”service”,”value”:”news”},{“__typename”:”LiteralProp”,”name”:”showDescription”,”value”:true},{“__typename”:”LiteralProp”,”name”:”showImage”,”value”:true},{“__typename”:”LiteralProp”,”name”:”showLoadingState”,”value”:false},{“__typename”:”LiteralProp”,”name”:”urn”,”value”:”urn:bbc:cps:curie:asset:b246c274-6067-48af-80d8-4b03a001b205″},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]}]},{“element”:”aside”,”labelledBy”:”mostRead-label”,”ariaHidden”:false,”containers”:[{“name”:”onward-journeys”,”importance”:”SECONDARY”,”isPersonalised”:false,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”analyticsDataSource”,”value”:”CPS”},{“__typename”:”LiteralProp”,”name”:”columnsByBreakpoint”,”value”:{“medium”:2,”large”:1}},{“__typename”:”LiteralProp”,”name”:”dataType”,”value”:”onwardJourneys”},{“__typename”:”LiteralProp”,”name”:”edition”,”value”:”int”},{“__typename”:”LiteralProp”,”name”:”expiresInMs”,”value”:3600000},{“__typename”:”LiteralProp”,”name”:”isUk”,”value”:false},{“__typename”:”LiteralProp”,”name”:”id”,”value”:”mostRead”},{“__typename”:”LiteralProp”,”name”:”isAside”,”value”:false},{“__typename”:”LiteralProp”,”name”:”isRanking”,”value”:true},{“__typename”:”LiteralProp”,”name”:”sectionHeader”,”value”:{“text”:”Most Read”}},{“__typename”:”LiteralProp”,”name”:”service”,”value”:”news”},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]}]}],”additionalProperties”:{}},{“name”:”bottom”,”landmarks”:[{“element”:”footer”,”containers”:[{“name”:”service-bar”,”importance”:”SECONDARY”,”hasFetcher”:true,”props”:[{“__typename”:”LiteralProp”,”name”:”product”,”value”:”news”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”}]},{“name”:”global-footer”,”importance”:”PRIMARY”,”hasFetcher”:true,”props”:[],”fetchParams”:[{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”RequestContext”,”name”:”language”,”lookup”:”language”},{“__typename”:”RouteParam”,”name”:”service”,”lookup”:”service”},{“__typename”:”LiteralProp”,”name”:”service”}]}]}],”additionalProperties”:{}}]},”levers”:{“brandPalette”:”newsLightV2″,”corePalette”:”lightV2″,”fontPalette”:”mixedInformative”},”stores”:[{“name”:”analytics”,”type”:”InMemory”,”initialState”:{“props”:[{“__typename”:”LiteralProp”,”name”:”page”,”value”:{“contentId”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”name”:”news.england.wiltshire.story.64874963.page”,”destination”:”NEWS_GNL”,”producer”:”NEWS_ENGLISH_REGIONS”,”section”:”wiltshire”,”contentType”:”article”,”language”:”en”,”additionalProperties”:{“app_name”:”news”,”experience_composition”:[“long-form”],”experience_resource_id”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”custom_var_1″:”2023-03-11T09:23:28.000Z”,”custom_var_2″:”2023-03-11T09:23:28.000Z”,”custom_var_3″:”Wednesbury~Glasgow~Amazon~Salisbury~Wiltshire~Hertfordshire”,”custom_var_4″:”4de6e636-37c5-4dbe-b31b-f86cd702e926~5d872f76-05e3-43a5-bff0-c8e20a5e97b4~8da727e1-7c50-4bb5-b768-8b7c695a8829~a0b656d5-906d-47e1-87b3-ac3dd4dd67d6~ddddc628-60f1-4a9b-bc5a-c4a89d27755d~ec9dd8b2-6752-4146-880b-78140322e51d”,”nations_producer”:”england”,”comments_enabled”:false,”uploader_format”:false}}},{“__typename”:”LiteralProp”,”name”:”sections”,”value”:[“News”,”News – wiltshire”,”News – STY”,”News – wiltshire – STY”,”News – news-category”]},{“__typename”:”LiteralProp”,”name”:”authors”,”value”:”By Nathan Heath”}]}},{“name”:”userLocationData”,”type”:”InMemory”,”initialState”:{“props”:[{“__typename”:”LiteralProp”,”name”:”userLocationData”,”value”:{}}]}},{“name”:”article”,”type”:”InMemory”,”initialState”:{“props”:[{“__typename”:”LiteralProp”,”name”:”metadata”,”value”:{“id”:”urn:bbc:ares::asset:news/uk-england-wiltshire-64874963″,”assetId”:”64874963″,”curie”:”http://www.bbc.co.uk/asset/3a0fa2be-df65-4098-b7b5-2912deb757db”,”locators”:{“canonicalUrl”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″},”seoHeadline”:”High-value Amazon orders ‘switched for cat food’, say customers”,”promoHeadline”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”High-value Amazon orders ‘switched for cat food'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”High-value Amazon orders ‘switched for cat food'”,”attributes”:[]}}]}}]}}]},”indexImage”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Cat food in amazon box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”1699D/production/_128937529_mediaitem128937528.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan Toast was surprised to find cat food in the box”,”attributes”:[]}}]}}]}}],”alt”:”Cat food in amazon box”,”originalSrc”:”https://c.files.bbci.co.uk/1699D/production/_128937529_mediaitem128937528.jpg”,”iChefRecipe”:”https://ichef.bbci.co.uk/news/$recipe/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”,”width”:1024,”height”:576,”isEditorialImage”:true,”src”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”},”type”:”STY”,”options”:{“isIgorSeoTagsEnabled”:false,”includeComments”:false,”allowRightHandSide”:true,”isFactCheck”:false,”allowDateStamp”:true,”suitableForSyndication”:true,”hasNewsTracker”:false,”allowRelatedStoriesBox”:true,”isKeyContent”:false,”allowHeadline”:true,”allowAdvertising”:true,”hasContentWarning”:false,”isBreakingNews”:false,”allowPrintingSharingLinks”:true},”languageCode”:”en-gb”,”assetUri”:”/news/uk-england-wiltshire-64874963″,”description”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”,”lastUpdated”:1678526617534,”firstPublished”:1678526608000,”lastPublished”:1678526608000,”analytics”:{“page”:{“name”:”news.england.wiltshire.story.64874963.page”,”contentId”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”section”:”wiltshire”,”producer”:”NEWS_ENGLISH_REGIONS”,”additionalProperties”:{“custom_var_1″:”2023-03-11T09:23:28.000Z”,”custom_var_2″:”2023-03-11T09:23:28.000Z”,”custom_var_3″:”Wednesbury~Glasgow~Amazon~Salisbury~Wiltshire~Hertfordshire”,”custom_var_4″:”4de6e636-37c5-4dbe-b31b-f86cd702e926~5d872f76-05e3-43a5-bff0-c8e20a5e97b4~8da727e1-7c50-4bb5-b768-8b7c695a8829~a0b656d5-906d-47e1-87b3-ac3dd4dd67d6~ddddc628-60f1-4a9b-bc5a-c4a89d27755d~ec9dd8b2-6752-4146-880b-78140322e51d”,”nations_producer”:”england”,”comments_enabled”:false,”uploader_format”:false}}},”site”:{“name”:”BBC News”,”uri”:”/news”},”consumableInPlace”:false,”consumableOnRedButton”:false,”consumableOnlyOnRedButton”:false,”legacyNewsRegion”:”/news/england/wiltshire”,”home”:”http://www.bbc.co.uk/ontologies/passport/home/News”,”urn”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”section”:{“name”:”Wiltshire”,”uri”:”/news/england/wiltshire”},”host”:”www.bbc.co.uk”,”canonical”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″,”title”:{“full”:”High-value Amazon orders ‘switched for cat food’, say customers – BBC News”,”short”:”High-value Amazon orders ‘switched for cat food’, say customers”},”contributor”:{“title”:”By Nathan Heath”,”subtitle”:”BBC News”},”social”:{“facebook”:{“admins”:”100004154058350″,”app_id”:”1609039196070050″,”pages”:”1143803202301544,317278538359186,1392506827668140,742734325867560,185246968166196,156060587793370,137920769558355,193435954068976,21263239760,156400551056385,929399697073756,154344434967,228735667216,80758950658,260212261199,294662213128,1086451581439054,283348121682053,295830058648,239931389545417,304314573046,310719525611571,647687225371774,1159932557403143,286567251709437,1731770190373618,125309456546,163571453661989,285361880228,512423982152360,238003846549831,176663550714,260967092113,118450564909230,100978706649892,15286229625,122103087870579,120655094632228,102814153147070,124715648647,153132638110668,150467675018739″,”url”:”https://www.facebook.com/bbcnews”},”twitter”:{“card”:”summary_large_image”,”user”:”@BBCNews”}},”schemaOrg”:{“logo”:”https://static.files.bbci.co.uk/ws/simorgh-assets/public/news/images/metadata/poster-1024×576.png”,”noBylinesPolicy”:”http://www.bbc.co.uk/news/help-41670342#authorexpertise”,”publishingPrinciples”:”http://www.bbc.co.uk/news/help-41670342″,”type”:”ReportageNewsArticle”,”publisher”:”NewsMediaOrganization”},”microsoft”:{“tileColor”:”#bb1919″,”tileImage”:”BBC News”}}},{“__typename”:”LiteralProp”,”name”:”topics”,”value”:[{“title”:”Wednesbury”,”url”:”/news/topics/c27968gyl2jt”,”isEvent”:false},{“title”:”Amazon”,”url”:”/news/topics/c50znx8v8y4t”,”isEvent”:false},{“title”:”Glasgow”,”url”:”/news/topics/cr0me11dlg6t”,”isEvent”:false},{“title”:”Salisbury”,”url”:”/news/topics/cwdnmry5rjrt”,”isEvent”:false}]},{“__typename”:”LiteralProp”,”name”:”articleBodyContent”,”value”:[{“type”:”byline”,”model”:{“blocks”:[{“type”:”contributor”,”model”:{“blocks”:[{“type”:”name”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”By Nathan Heath”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”By Nathan Heath”,”attributes”:[]}}]}}]}}]}},{“type”:”role”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”BBC News”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”BBC News”,”attributes”:[]}}]}}]}}]}}]}}]}},{“type”:”image”,”model”:{“emphasiseImage”:true,”blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon logo and Felix cat food”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:514,”width”:976,”locator”:”16F70/production/_128946049_amazoncomposite.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”PA Media”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan said he was surprised to find cat food in the box, instead of the camera and lens he had paid for”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”After the BBC published a story in January about how a man was sent dog food by Amazon instead of the iPhone he ordered, dozens of readers have been in touch with similar complaints.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”After the BBC published a story in January about how a man was sent dog food by Amazon instead of the iPhone he ordered, dozens of readers have been in touch with similar complaints.”,”attributes”:[“bold”]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Many of those we spoke to told of high-value products such as cameras and computer kit being swapped for low-value items like cat food or face masks. Here, we share a selection of readers’ experiences.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Many of those we spoke to told of high-value products such as cameras and computer kit being swapped for low-value items like cat food or face masks. Here, we share a selection of readers’ experiences.”,”attributes”:[“bold”]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”When I opened the box, I was hit by a wave of panic, I was shocked to see Felix cat food,\” Jonathan said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”When I opened the box, I was hit by a wave of panic, I was shocked to see Felix cat food,\” Jonathan said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I was very anxious, as I knew it was not going to be easy to get my money back.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I was very anxious, as I knew it was not going to be easy to get my money back.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He had purchased a Sony Alpha 6-400 camera, priced at £900, and a Tamron telephoto lens priced at £520, on 8 September. The order had a combined value of £1,420.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He had purchased a Sony Alpha 6-400 camera, priced at £900, and a Tamron telephoto lens priced at £520, on 8 September. The order had a combined value of £1,420.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Jonathan said when the delivery driver arrived with the package, it \”looked normal\” at first sight, so he gave the driver a one-time-code, and accepted the parcel.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan said when the delivery driver arrived with the package, it \”looked normal\” at first sight, so he gave the driver a one-time-code, and accepted the parcel.”,”attributes”:[]}}]}}]}},{“type”:”include”,”model”:{“type”:”idt2″,”href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/html”,”html”:”\u003cstyle data-styled=\”rPqeC kUePcj ckxnu huvKBR blLFIH kGbKV dHUwnI jiPRqw honXkL klLnaG\” data-styled-version=\”4.0.3\”>\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ckxnu{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”978f98ff-ffb9-4b77-9333-471cd4cf343c\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\” alt=\”Surgical face masks\” class=\”sc-bwzfXH ckxnu\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Heather Bunting\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Heather Bunting\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”978f98ff-ffb9-4b77-9333-471cd4cf343c\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”,\”source\”:{\”title\”:\”Heather Bunting\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”6e84633e-f84b-471d-950b-754b43a301ce\”,\”alt\”:\”Surgical face masks\”,\”attribution\”:\”Heather Bunting\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\”},\”modified\”:\”2023-03-10T09:08:00.922Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”, Source: Heather Bunting, Source description: , Image: Surgical face masks”,”published”:1678439280922,”copyrightHolder”:”Heather Bunting”,”dimensions”:{“small”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/640″,”width”:1280,”height”:448},”large”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/816″,”width”:1632,”height”:400}}}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Presentational grey line”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:2,”width”:464,”locator”:”11678/production/_105988217_line976.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”FA40/production/_128946046_mediaitem128946045.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Reuters”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon customers have been contacting the BBC with their experiences”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Sick joke'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Sick joke'”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Graphics card”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The graphics card was the final part he needed to build his computer”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Robbed of life savings'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Robbed of life savings'”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Delivery attempts”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”13C8/production/_128946050_deliverycomp.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Steve de Vos said the delivery driver did not ring the doorbell the first time and did not have a package the second time”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”attributes”:[]}}]}}]}},{“type”:”include”,”model”:{“type”:”idt2″,”href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/html”,”html”:”\u003cstyle data-styled=\”rPqeC kUePcj ipyIVP huvKBR blLFIH kGbKV dHUwnI jiPRqw honXkL klLnaG\” data-styled-version=\”4.0.3\”>\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ipyIVP{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\” alt=\”Dog food an Eau de toilette\” class=\”sc-bwzfXH ipyIVP\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Steve de Vos\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Steve De Vos\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”,\”source\”:{\”title\”:\”Steve De Vos\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”78c5d587-b051-482a-b2b9-d4bd078d6fdb\”,\”alt\”:\”Dog food an Eau de toilette\”,\”attribution\”:\”Steve de Vos\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\”},\”modified\”:\”2023-03-10T09:33:34.794Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”, Source: Steve De Vos, Source description: , Image: Dog food an Eau de toilette”,”published”:1678440814794,”copyrightHolder”:”Steve de Vos”,”dimensions”:{“small”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/640″,”width”:1280,”height”:496},”large”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/816″,”width”:1632,”height”:448}}}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper,”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”2EC5/production/_128937911_mediaitem128937910.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”CCTV footage showed Ethan Martin opening the Amazon package in front of the shopkeeper”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The shoes inside the box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”1399B/production/_128938208_mediaitem128938207.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said he was still owed a refund for the camera he did not recieve”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Presentational grey line”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:2,”width”:464,”locator”:”11678/production/_105988217_line976.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Follow BBC West on Facebook, Twitter and Instagram. Send your story ideas to: bristol@bbc.co.uk “,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Follow BBC West on “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Facebook”,”locator”:”https://www.facebook.com/pointswest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Facebook”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”, “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Twitter”,”locator”:”https://twitter.com/bbcbristol”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Twitter”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:” and “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Instagram”,”locator”:”https://www.instagram.com/bbcwest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Instagram”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”. Send your story ideas to: “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”bristol@bbc.co.uk “,”locator”:”mailto:bristol@bbc.co.uk”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”bristol@bbc.co.uk “,”attributes”:[]}}]}}]}}]}},{“type”:”links”,”model”:{“blocks”:[{“type”:”link”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”blocks”:[{“type”:”urlLink”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”locator”:”/news/uk-england-wiltshire-64296971″,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”attributes”:[]}}]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Dog food and Amazon packet”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:576,”width”:1024,”locator”:”16636/production/_128320719_dogfood2.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Ian Burton “}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The packet of dog food weighed as much as an iPhone”,”attributes”:[]}}]}}]}}]}}],”timestamp”:1673953864000}},{“type”:”link”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”blocks”:[{“type”:”urlLink”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”locator”:”/news/business-64171008″,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”attributes”:[]}}]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon Fresh store in the US.”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”BEBE/production/_128203884_gettyimages-1307782121-1.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Getty Images”}}]}}],”timestamp”:1672930750000}}]}}]}]}},{“name”:”product-navigation”,”type”:”InMemory”,”initialState”:{“props”:[{“__typename”:”LiteralProp”,”name”:”assetUri”,”value”:”/news/uk-england-wiltshire-64874963″}]}},{“name”:”bbcAccount”,”type”:”InMemory”,”initialState”:{“props”:[{“__typename”:”LiteralProp”,”name”:”signInPrompt”,”value”:{“show”:false,”userOrigin”:null,”ptrt”:null}},{“__typename”:”LiteralProp”,”name”:”pageType”,”value”:”content”}]}}],”headers”:{“content-return-type”:”STY”}},”addons”:[{“name”:”analytics”,”importance”:”TERTIARY”,”props”:[{“__typename”:”StoreReader”,”name”:”page”,”lookup”:”page”,”store”:”analytics”},{“__typename”:”StoreReader”,”name”:”title”,”lookup”:”title”,”store”:”analytics”},{“__typename”:”StoreReader”,”name”:”sections”,”lookup”:”sections”,”store”:”analytics”},{“__typename”:”StoreReader”,”name”:”type”,”lookup”:”type”,”store”:”analytics”},{“__typename”:”StoreReader”,”name”:”isUkCombined”,”lookup”:”userLocationData.isUkCombined”,”store”:”userLocationData”},{“__typename”:”StoreReader”,”name”:”skipLocationCheck”,”lookup”:”userLocationData.error”,”store”:”userLocationData”},{“__typename”:”StoreReader”,”name”:”authors”,”lookup”:”authors”,”store”:”analytics”}]},{“name”:”international-redirect”,”importance”:”TERTIARY”,”props”:[{“__typename”:”StoreWriter”,”name”:”setUserLocationData”,”lookup”:”userLocationData”,”store”:”userLocationData”},{“__typename”:”RequestContext”,”name”:”env”,”lookup”:”env”},{“__typename”:”RequestContext”,”name”:”country”,”lookup”:”country”},{“__typename”:”Cookie”,”name”:”countryOverride”,”lookup”:”international_redirect_country_override”}]},{“name”:”document-metadata”,”importance”:”PRIMARY”,”props”:[{“__typename”:”LiteralProp”,”name”:”title”,”value”:”High-value Amazon orders ‘switched for cat food’, say customers – BBC News”},{“__typename”:”LiteralProp”,”name”:”description”,”value”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”},{“__typename”:”LiteralProp”,”name”:”linkTags”,”value”:[{“rel”:”canonical”,”href”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″},{“rel”:”amphtml”,”href”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963.amp”},{“rel”:”alternate”,”hrefLang”:”en-gb”,”href”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″},{“rel”:”alternate”,”hrefLang”:”en”,”href”:”https://www.bbc.com/news/uk-england-wiltshire-64874963″}]},{“__typename”:”LiteralProp”,”name”:”metaTags”,”value”:[{“name”:”application-name”,”content”:”BBC News”},{“name”:”mobile-web-app-capable”,”content”:”yes”},{“name”:”msapplication-TileImage”,”content”:”BBC News”},{“name”:”msapplication-TileColor”,”content”:”#bb1919″},{“name”:”cleartype”,”http-equiv”:”cleartype”,”content”:”on”}]},{“__typename”:”LiteralProp”,”name”:”openGraph”,”value”:{“article:author”:”https://www.facebook.com/bbcnews”,”fb:admins”:”100004154058350″,”fb:app_id”:”1609039196070050″,”fb:pages”:”1143803202301544,317278538359186,1392506827668140,742734325867560,185246968166196,156060587793370,137920769558355,193435954068976,21263239760,156400551056385,929399697073756,154344434967,228735667216,80758950658,260212261199,294662213128,1086451581439054,283348121682053,295830058648,239931389545417,304314573046,310719525611571,647687225371774,1159932557403143,286567251709437,1731770190373618,125309456546,163571453661989,285361880228,512423982152360,238003846549831,176663550714,260967092113,118450564909230,100978706649892,15286229625,122103087870579,120655094632228,102814153147070,124715648647,153132638110668,150467675018739″,”og:description”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”,”og:image”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”,”og:image:alt”:”Cat food in amazon box”,”og:locale”:”en_GB”,”og:site_name”:”BBC News”,”og:title”:”High-value Amazon orders ‘switched for cat food’, say customers”,”og:type”:”article”,”og:url”:”https://www.bbc.com/news/uk-england-wiltshire-64874963″,”article:section”:”Wiltshire”}},{“__typename”:”LiteralProp”,”name”:”schemaOrg”,”value”:{“@context”:”http://schema.org”,”@type”:”ReportageNewsArticle”,”url”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″,”publisher”:{“@type”:”NewsMediaOrganization”,”name”:”BBC News”,”publishingPrinciples”:”http://www.bbc.co.uk/news/help-41670342″,”logo”:{“@type”:”ImageObject”,”url”:”https://static.files.bbci.co.uk/ws/simorgh-assets/public/news/images/metadata/poster-1024×576.png”}},”datePublished”:”2023-03-11T09:23:28.000Z”,”dateModified”:”2023-03-11T09:23:28.000Z”,”description”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”,”headline”:”High-value Amazon orders ‘switched for cat food’, say customers”,”image”:{“@type”:”ImageObject”,”width”:1024,”height”:576,”url”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”},”thumbnailUrl”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”,”mainEntityOfPage”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″,”author”:[{“@type”:”Person”,”name”:”By Nathan Heath”}]}},{“__typename”:”LiteralProp”,”name”:”twitterCard”,”value”:{“twitter:card”:”summary_large_image”,”twitter:creator”:”@BBCNews”,”twitter:description”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”,”twitter:domain”:”www.bbc.co.uk”,”twitter:image:src”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”,”twitter:image:alt”:”Cat food in amazon box”,”twitter:site”:”@BBCNews”,”twitter:title”:”High-value Amazon orders ‘switched for cat food’, say customers”}},{“__typename”:”LiteralProp”,”name”:”serviceIcons”,”value”:”news”},{“__typename”:”TemplateProp”,”name”:”manifestUrl”,”template”:”${staticBaseUrl}/${manifestName}”,”templateProps”:[{“__typename”:”ConfigProp”,”name”:”manifestName”,”lookup”:”manifestName”},{“__typename”:”ConfigProp”,”name”:”staticBaseUrl”,”lookup”:”staticBaseUrl”}]}]},{“name”:”comscore-mmx”,”importance”:”SECONDARY”,”props”:[{“__typename”:”FeatureToggle”,”name”:”enableComscoreMmx”,”lookup”:”enableComscoreMmx”},{“__typename”:”RequestContext”,”name”:”nonce”,”lookup”:”nonce”}]},{“name”:”dotcom”,”importance”:”SECONDARY”,”props”:[{“__typename”:”QueryParam”,”name”:”testMode”,”lookup”:”ads-test”},{“__typename”:”QueryParam”,”name”:”adsDebug”,”lookup”:”ads-debug”},{“__typename”:”FeatureToggle”,”name”:”enableDotcomAds”,”lookup”:”enableDotcomAds”},{“__typename”:”FeatureToggle”,”name”:”allowAdvertising”,”lookup”:”allowAdvertising”,”fallbackValue”:false},{“__typename”:”RequestContext”,”name”:”nonce”,”lookup”:”nonce”},{“__typename”:”RequestContext”,”name”:”env”,”lookup”:”env”},{“__typename”:”LiteralProp”,”name”:”adCampaignKeyword”},{“__typename”:”StoreReader”,”name”:”topics”,”lookup”:”topics”,”store”:”article”},{“__typename”:”StoreReader”,”name”:”metadata”,”lookup”:”metadata”,”store”:”article”},{“__typename”:”LiteralProp”,”name”:”opsFlags”,”value”:{“Metadata”:{“FlagpoleBucketPrefix”:””,”FlagpoleDate”:”26 Oct 22 08:47 UTC”,”FlagpoleFileID”:”gn-flagpoles/gnlops”,”FlagpoleIdentity”:”gnlops”,”FlagpoleSystem”:”gn-flagpoles”,”Guid”:”8dfe60a2-4322-411c-8a71-04dc7084fec4″,”urn”:”urn:pubpipe:gnflagpoles:gnlops:gn-flagpoles/gnlops”},”Urn”:”urn:pubpipe:gnflagpoles:gnlops:gn-flagpoles/gnlops”,”adverts”:”true”,”analytics”:”true”,”wwhp_feeds”:”true”,”wwhp_obituary”:”false”,”xproxy”:”true”,”zephr”:”true”}},{“__typename”:”LiteralProp”,”name”:”ngasFlags”,”value”:{“Metadata”:{“FlagpoleBucketPrefix”:””,”FlagpoleDate”:”14 Mar 23 11:26 UTC”,”FlagpoleFileID”:”gn-flagpoles/ngas”,”FlagpoleIdentity”:”ngas”,”FlagpoleSystem”:”gn-flagpoles”,”Guid”:”e229d810-0dcd-45f0-a61b-ff6a4178aff7″,”urn”:”urn:pubpipe:gnflagpoles:ngas:gn-flagpoles/ngas”},”Urn”:”urn:pubpipe:gnflagpoles:ngas:gn-flagpoles/ngas”,”adsense”:”true”,”cmp”:”false”,”comscoremmx”:”true”,”comscoremmxeea”:”true”,”content_rec”:”true”,”covatic”:”false”,”effectivemeasure”:”false”,”effectivemeasureeea”:”false”,”fpd”:”true”,”fundingchoices_cmp”:”true”,”grapeshot”:”true”,”ias_publisher”:”true”,”iris”:”false”,”name”:”ngas”,”native_size”:”false”,”nielsen”:”true”,”ozone”:”true”,”permutive”:”true”,”piano”:”true”,”platinum”:”true”,”sherlock”:”false”,”signin”:”false”,”signinnews”:”false”,”sticky_leader”:”true”,”survey”:”true”,”thirdpartyeea”:”false”,”tmt_media_filter”:”false”,”version”:”1.28″}}]},{“name”:”web-vitals”,”importance”:”TERTIARY”,”props”:[{“__typename”:”LiteralProp”,”name”:”reportParams”,”value”:{“pageType”:”webcore-article-cps”}}]}],”analytics”:{},”path”:”/news/uk-england-wiltshire-64874963″,”routeHasCustomCsp”:false},”stores”:{“analytics”:{“page”:{“contentId”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”name”:”news.england.wiltshire.story.64874963.page”,”destination”:”NEWS_GNL”,”producer”:”NEWS_ENGLISH_REGIONS”,”section”:”wiltshire”,”contentType”:”article”,”language”:”en”,”additionalProperties”:{“app_name”:”news”,”experience_composition”:[“long-form”],”experience_resource_id”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”custom_var_1″:”2023-03-11T09:23:28.000Z”,”custom_var_2″:”2023-03-11T09:23:28.000Z”,”custom_var_3″:”Wednesbury~Glasgow~Amazon~Salisbury~Wiltshire~Hertfordshire”,”custom_var_4″:”4de6e636-37c5-4dbe-b31b-f86cd702e926~5d872f76-05e3-43a5-bff0-c8e20a5e97b4~8da727e1-7c50-4bb5-b768-8b7c695a8829~a0b656d5-906d-47e1-87b3-ac3dd4dd67d6~ddddc628-60f1-4a9b-bc5a-c4a89d27755d~ec9dd8b2-6752-4146-880b-78140322e51d”,”nations_producer”:”england”,”comments_enabled”:false,”uploader_format”:false}},”sections”:[“News”,”News – wiltshire”,”News – STY”,”News – wiltshire – STY”,”News – news-category”],”authors”:”By Nathan Heath”},”userLocationData”:{“userLocationData”:{}},”article”:{“metadata”:{“id”:”urn:bbc:ares::asset:news/uk-england-wiltshire-64874963″,”assetId”:”64874963″,”curie”:”http://www.bbc.co.uk/asset/3a0fa2be-df65-4098-b7b5-2912deb757db”,”locators”:{“canonicalUrl”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″},”seoHeadline”:”High-value Amazon orders ‘switched for cat food’, say customers”,”promoHeadline”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”High-value Amazon orders ‘switched for cat food'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”High-value Amazon orders ‘switched for cat food'”,”attributes”:[]}}]}}]}}]},”indexImage”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Cat food in amazon box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”1699D/production/_128937529_mediaitem128937528.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan Toast was surprised to find cat food in the box”,”attributes”:[]}}]}}]}}],”alt”:”Cat food in amazon box”,”originalSrc”:”https://c.files.bbci.co.uk/1699D/production/_128937529_mediaitem128937528.jpg”,”iChefRecipe”:”https://ichef.bbci.co.uk/news/$recipe/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”,”width”:1024,”height”:576,”isEditorialImage”:true,”src”:”https://ichef.bbci.co.uk/news/1024/branded_news/1699D/production/_128937529_mediaitem128937528.jpg”},”type”:”STY”,”options”:{“isIgorSeoTagsEnabled”:false,”includeComments”:false,”allowRightHandSide”:true,”isFactCheck”:false,”allowDateStamp”:true,”suitableForSyndication”:true,”hasNewsTracker”:false,”allowRelatedStoriesBox”:true,”isKeyContent”:false,”allowHeadline”:true,”allowAdvertising”:true,”hasContentWarning”:false,”isBreakingNews”:false,”allowPrintingSharingLinks”:true},”languageCode”:”en-gb”,”assetUri”:”/news/uk-england-wiltshire-64874963″,”description”:”Dozens of Amazon customers get in touch to share their stories of ordering cameras and computer kit.”,”lastUpdated”:1678526617534,”firstPublished”:1678526608000,”lastPublished”:1678526608000,”analytics”:{“page”:{“name”:”news.england.wiltshire.story.64874963.page”,”contentId”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”section”:”wiltshire”,”producer”:”NEWS_ENGLISH_REGIONS”,”additionalProperties”:{“custom_var_1″:”2023-03-11T09:23:28.000Z”,”custom_var_2″:”2023-03-11T09:23:28.000Z”,”custom_var_3″:”Wednesbury~Glasgow~Amazon~Salisbury~Wiltshire~Hertfordshire”,”custom_var_4″:”4de6e636-37c5-4dbe-b31b-f86cd702e926~5d872f76-05e3-43a5-bff0-c8e20a5e97b4~8da727e1-7c50-4bb5-b768-8b7c695a8829~a0b656d5-906d-47e1-87b3-ac3dd4dd67d6~ddddc628-60f1-4a9b-bc5a-c4a89d27755d~ec9dd8b2-6752-4146-880b-78140322e51d”,”nations_producer”:”england”,”comments_enabled”:false,”uploader_format”:false}}},”site”:{“name”:”BBC News”,”uri”:”/news”},”consumableInPlace”:false,”consumableOnRedButton”:false,”consumableOnlyOnRedButton”:false,”legacyNewsRegion”:”/news/england/wiltshire”,”home”:”http://www.bbc.co.uk/ontologies/passport/home/News”,”urn”:”urn:bbc:cps:curie:asset:3a0fa2be-df65-4098-b7b5-2912deb757db”,”section”:{“name”:”Wiltshire”,”uri”:”/news/england/wiltshire”},”host”:”www.bbc.co.uk”,”canonical”:”https://www.bbc.co.uk/news/uk-england-wiltshire-64874963″,”title”:{“full”:”High-value Amazon orders ‘switched for cat food’, say customers – BBC News”,”short”:”High-value Amazon orders ‘switched for cat food’, say customers”},”contributor”:{“title”:”By Nathan Heath”,”subtitle”:”BBC News”},”social”:{“facebook”:{“admins”:”100004154058350″,”app_id”:”1609039196070050″,”pages”:”1143803202301544,317278538359186,1392506827668140,742734325867560,185246968166196,156060587793370,137920769558355,193435954068976,21263239760,156400551056385,929399697073756,154344434967,228735667216,80758950658,260212261199,294662213128,1086451581439054,283348121682053,295830058648,239931389545417,304314573046,310719525611571,647687225371774,1159932557403143,286567251709437,1731770190373618,125309456546,163571453661989,285361880228,512423982152360,238003846549831,176663550714,260967092113,118450564909230,100978706649892,15286229625,122103087870579,120655094632228,102814153147070,124715648647,153132638110668,150467675018739″,”url”:”https://www.facebook.com/bbcnews”},”twitter”:{“card”:”summary_large_image”,”user”:”@BBCNews”}},”schemaOrg”:{“logo”:”https://static.files.bbci.co.uk/ws/simorgh-assets/public/news/images/metadata/poster-1024×576.png”,”noBylinesPolicy”:”http://www.bbc.co.uk/news/help-41670342#authorexpertise”,”publishingPrinciples”:”http://www.bbc.co.uk/news/help-41670342″,”type”:”ReportageNewsArticle”,”publisher”:”NewsMediaOrganization”},”microsoft”:{“tileColor”:”#bb1919″,”tileImage”:”BBC News”}},”topics”:[{“title”:”Wednesbury”,”url”:”/news/topics/c27968gyl2jt”,”isEvent”:false},{“title”:”Amazon”,”url”:”/news/topics/c50znx8v8y4t”,”isEvent”:false},{“title”:”Glasgow”,”url”:”/news/topics/cr0me11dlg6t”,”isEvent”:false},{“title”:”Salisbury”,”url”:”/news/topics/cwdnmry5rjrt”,”isEvent”:false}],”articleBodyContent”:[{“type”:”byline”,”model”:{“blocks”:[{“type”:”contributor”,”model”:{“blocks”:[{“type”:”name”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”By Nathan Heath”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”By Nathan Heath”,”attributes”:[]}}]}}]}}]}},{“type”:”role”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”BBC News”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”BBC News”,”attributes”:[]}}]}}]}}]}}]}}]}},{“type”:”image”,”model”:{“emphasiseImage”:true,”blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon logo and Felix cat food”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:514,”width”:976,”locator”:”16F70/production/_128946049_amazoncomposite.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”PA Media”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan said he was surprised to find cat food in the box, instead of the camera and lens he had paid for”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”After the BBC published a story in January about how a man was sent dog food by Amazon instead of the iPhone he ordered, dozens of readers have been in touch with similar complaints.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”After the BBC published a story in January about how a man was sent dog food by Amazon instead of the iPhone he ordered, dozens of readers have been in touch with similar complaints.”,”attributes”:[“bold”]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Many of those we spoke to told of high-value products such as cameras and computer kit being swapped for low-value items like cat food or face masks. Here, we share a selection of readers’ experiences.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Many of those we spoke to told of high-value products such as cameras and computer kit being swapped for low-value items like cat food or face masks. Here, we share a selection of readers’ experiences.”,”attributes”:[“bold”]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”When I opened the box, I was hit by a wave of panic, I was shocked to see Felix cat food,\” Jonathan said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”When I opened the box, I was hit by a wave of panic, I was shocked to see Felix cat food,\” Jonathan said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I was very anxious, as I knew it was not going to be easy to get my money back.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I was very anxious, as I knew it was not going to be easy to get my money back.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He had purchased a Sony Alpha 6-400 camera, priced at £900, and a Tamron telephoto lens priced at £520, on 8 September. The order had a combined value of £1,420.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He had purchased a Sony Alpha 6-400 camera, priced at £900, and a Tamron telephoto lens priced at £520, on 8 September. The order had a combined value of £1,420.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Jonathan said when the delivery driver arrived with the package, it \”looked normal\” at first sight, so he gave the driver a one-time-code, and accepted the parcel.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Jonathan said when the delivery driver arrived with the package, it \”looked normal\” at first sight, so he gave the driver a one-time-code, and accepted the parcel.”,”attributes”:[]}}]}}]}},{“type”:”include”,”model”:{“type”:”idt2″,”href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/html”,”html”:”\u003cstyle data-styled=\”rPqeC kUePcj ckxnu huvKBR blLFIH kGbKV dHUwnI jiPRqw honXkL klLnaG\” data-styled-version=\”4.0.3\”>\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ckxnu{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”978f98ff-ffb9-4b77-9333-471cd4cf343c\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\” alt=\”Surgical face masks\” class=\”sc-bwzfXH ckxnu\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Heather Bunting\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Heather Bunting\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”978f98ff-ffb9-4b77-9333-471cd4cf343c\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”,\”source\”:{\”title\”:\”Heather Bunting\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”6e84633e-f84b-471d-950b-754b43a301ce\”,\”alt\”:\”Surgical face masks\”,\”attribution\”:\”Heather Bunting\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/6e84633e-f84b-471d-950b-754b43a301ce\”},\”modified\”:\”2023-03-10T09:08:00.922Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.\”, Source: Heather Bunting, Source description: , Image: Surgical face masks”,”published”:1678439280922,”copyrightHolder”:”Heather Bunting”,”dimensions”:{“small”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/640″,”width”:1280,”height”:448},”large”:{“href”:”/idt2/978f98ff-ffb9-4b77-9333-471cd4cf343c/image/816″,”width”:1632,”height”:400}}}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Because Jonathan had signed for the delivery, Amazon initially refused to refund the sum.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”However, after multiple conversations with different staff in the complaints department they decided to allow it to go through, he said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Although he received a replacement lens within a couple of weeks, they no longer had the camera in stock, so he had to wait more than three weeks for a £900 refund.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman said: \”We’re sorry that some customer experiences have fallen short of the high standards that we expect.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Presentational grey line”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:2,”width”:464,”locator”:”11678/production/_105988217_line976.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather from Glasgow, described the \”absolute devastation\” felt by her 15-year-old son Nicholas when he ordered a computer part from Amazon using his life’s savings.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He had bought a graphics card for the discounted price of £400 on Black Friday [22 November], ahead of Christmas, it was going to be his present,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”FA40/production/_128946046_mediaitem128946045.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Reuters”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon customers have been contacting the BBC with their experiences”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Building a computer was his dream, he had been saving birthday and Christmas money for years, and the graphics card was the final part he needed.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Heather said Amazon kept delaying the delivery and he did not get his present in time for Christmas Day.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Sick joke'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Sick joke'”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”In mid-January it was finally delivered.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It seemed normal, I passed the packaged on to my son, and said ‘Merry Christmas, sorry it’s late’.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Nicholas opened the package, which revealed a box wrapped in Christmas paper.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I suddenly heard screaming and crying – he had unwrapped his present to find a box of pink surgical face masks.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”He was absolutely devastated- it felt like a sick joke.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Graphics card”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”5323/production/_128938212_0a65aa13-f2f4-4aa5-bf90-29cb03de7560.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The graphics card was the final part he needed to build his computer”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”After complaining to Amazon, and spending hours on the phone, Heather said she was told she could have a refund, but she had to return the box of face masks first.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We had to pay £11 postage to send the face masks back to the USA – out of our own pockets,\” she said.”,”attributes”:[]}}]}}]}},{“type”:”subheadline”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”‘Robbed of life savings'”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”‘Robbed of life savings'”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon refunded Nicholas on 20 February, nearly three months after he ordered the graphics card.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”It was a massive blow to myself and my son who felt robbed of his life savings and his dream- I had also wasted hours on the phone with Amazon during the process,\” Heather added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Another customer, Steve De Vos, 61, from Hertfordshire, ordered a OnePlus 9 mobile phone at a cost of £513.99.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, when Mr Vos was at home with his wife, he said he received an email from Amazon saying there had just been \”a failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Delivery attempts”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”13C8/production/_128946050_deliverycomp.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Steve de Vos said the delivery driver did not ring the doorbell the first time and did not have a package the second time”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The delivery driver had not rung the doorbell, or tried to alert anyone inside the house, despite walking up to the door with the package, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He contacted Amazon customer service, and forwarded some outdoor CCTV footage as evidence, but an hour later, while Mr de Vos was still in the house, he was notified again of \”a second failed delivery attempt\”.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Again, CCTV showed the same driver walking up to the front door, but this time he carried no package in his hand, Mr de Vos said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He stood at the door, but did not ring the doorbell, he went on his phone to mark the delivery as failed, and walked away, Mr de Vos added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The next day, the package was delivered by another driver.”,”attributes”:[]}}]}}]}},{“type”:”include”,”model”:{“type”:”idt2″,”href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/html”,”html”:”\u003cstyle data-styled=\”rPqeC kUePcj ipyIVP huvKBR blLFIH kGbKV dHUwnI jiPRqw honXkL klLnaG\” data-styled-version=\”4.0.3\”>\n/* sc-component-id: sc-bdVaJa */\n.sc-bdVaJa {} .rPqeC{overflow:hidden;display:-webkit-box;display:-webkit-flex;display:-ms-flexbox;display:flex;background-color:#F2EFEC;-webkit-flex-direction:row;-ms-flex-direction:row;flex-direction:row;-webkit-flex-wrap:wrap;-ms-flex-wrap:wrap;flex-wrap:wrap;box-sizing:border-box;}\n/* sc-component-id: sc-bwzfXH */\n.sc-bwzfXH {} .ipyIVP{width:100%;height:100%;object-fit:cover;object-position:50% 50%;position:absolute;background-size:cover;background-position-x:50%;background-position-y:50%;background-image:url(‘https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb’);}\n/* sc-component-id: sc-htpNat */\n.sc-htpNat {} .kUePcj{max-width:743px;width:45%;position:relative;min-height:200px;-webkit-flex:1 1 auto;-ms-flex:1 1 auto;flex:1 1 auto;}\n/* sc-component-id: sc-bxivhb */\n.sc-bxivhb {} .huvKBR{max-width:100%;position:absolute;bottom:0;right:0;color:#ffffff;background:#000000;opacity:0.7;font-family:Helvetica,Arial,sans-serif;padding:5px;word-wrap:break-word;} @media (max-width:599px){.huvKBR{font-size:12px;line-height:16px;}} @media (min-width:600px) and (max-width:1007px){.huvKBR{font-size:13px;line-height:16px;}} @media (min-width:1008px){.huvKBR{font-size:12px;line-height:16px;}}\n/* sc-component-id: sc-gzVnrw */\n.sc-gzVnrw {} .blLFIH{width:45% !important;position:relative;margin:0;word-wrap:break-word;color:#404040;font-weight:300;-webkit-flex:1 0 auto;-ms-flex:1 0 auto;flex:1 0 auto;padding:16px;}\n/* sc-component-id: sc-htoDjs */\n.sc-htoDjs {} .kGbKV{display:block;}\n/* sc-component-id: sc-dnqmqq */\n.sc-dnqmqq {} .dHUwnI{font-weight:100;font-family:Helvetica,Arial,sans-serif;padding:11px 0 25px 0;} .dHUwnI p{margin:0;} @media (max-width:599px){.dHUwnI{font-size:18px;line-height:22px;}} @media (min-width:600px) and (max-width:1007px){.dHUwnI{font-size:21px;line-height:24px;}} @media (min-width:1008px){.dHUwnI{font-size:20px;line-height:24px;}}\n/* sc-component-id: sc-iwsKbI */\n.sc-iwsKbI {} .jiPRqw{display:block;}\n/* sc-component-id: sc-gZMcBi */\n.sc-gZMcBi {} .honXkL{padding-top:10px;font-family:Helvetica,Arial,sans-serif;}\n/* sc-component-id: sc-gqjmRU */\n.sc-gqjmRU {} .klLnaG{color:#404040;font-style:normal;font-family:Helvetica,Arial,sans-serif;} .klLnaG > strong{font-weight:bold;} @media (max-width:599px){.klLnaG{font-size:16px;line-height:20px;}} @media (min-width:600px) and (max-width:1007px){.klLnaG{font-size:18px;line-height:22px;}} @media (min-width:1008px){.klLnaG{font-size:16px;line-height:20px;}}\u003c/style>\u003cstyle>\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Rg.woff2) format(\”woff2\”);\n }\n @font-face {\n font-family: ‘ReithSans’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBCReithSans_W_Bd.woff2) format(\”woff2\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Regular-1-55-URD-Desktop.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘BBCNassim’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/BBC-Nassim-Bold-1-55-URD-Desktop.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Iskoola_pota_bbc’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/iskpotaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Latha’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/lathaBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Mangal’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mangalBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Regular.otf) format(\”opentype\”);\n }\n @font-face {\n font-family: ‘Noto Sans CJK KR’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansCJKkr-Bold.otf) format(\”opentype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Noto Sans Gurmukhi’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansGurmukhi-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Padauk’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/PadaukBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarRegular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘Shonar_bangala’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/ShonarBold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Regular.ttf) format(\”truetype\”);\n }\n @font-face {\n font-family: ‘NotoSansEthiopic’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/NotoSansEthiopic-Bold.ttf) format(\”truetype\”);\n font-weight: bold;\n }\n @font-face {\n font-family: ‘Mallanna’;\n font-display: swap;\n src: url(https://c.files.bbci.co.uk/graphics/static/media/mallanna.ttf) format(\”truetype\”);\n }\n\u003c/style>\u003cdiv data-uuid=\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\” class=\”sc-bdVaJa rPqeC\”>\u003cdiv data-graphicpic=\”true\” class=\”sc-htpNat kUePcj\”>\u003cimg src=\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\” alt=\”Dog food an Eau de toilette\” class=\”sc-bwzfXH ipyIVP\”/>\u003cdiv dir=\”ltr\” class=\”sc-bxivhb huvKBR\”>Steve de Vos\u003c/div>\u003c/div>\u003cblockquote dir=\”ltr\” class=\”sc-gzVnrw blLFIH\”>\u003csvg width=\”30\” height=\”25\” xmlns=\”http://www.w3.org/2000/svg\” aria-label=\”Quote\” class=\”sc-htoDjs kGbKV\”>\u003cg fill=\”#C9A975\” fill-rule=\”evenodd\” transform=\”rotate(0 15 12)\”>\u003cpath d=\”M0 15.614c0-4.538 1.106-8.074 3.319-10.61C5.53 2.47 8.697.801 12.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H13V25H0v-9.386zM17 15.614c0-4.538 1.106-8.074 3.319-10.61C22.53 2.47 25.697.801 29.817 0v4.626c-3.143.89-5.234 2.55-6.271 4.983-.58 1.304-.809 2.535-.687 3.692H30V25H17v-9.386z\”>\u003c/path>\u003c/g>\u003c/svg>\u003cdiv class=\”sc-dnqmqq dHUwnI\”>The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\u003c/div>\u003csvg width=\”43\” height=\”3\” xmlns=\”http://www.w3.org/2000/svg\” viewBox=\”0 0 43 3\” class=\”sc-iwsKbI jiPRqw\”>\u003cpath d=\”M1.5 1.5h40\” stroke=\”#C9A975\” stroke-width=\”3\” fill=\”none\” fill-rule=\”evenodd\” stroke-linecap=\”square\”>\u003c/path>\u003c/svg>\u003cfooter class=\”sc-gZMcBi honXkL\”>\u003ccite class=\”sc-gqjmRU klLnaG\”>\u003cstrong>Steve De Vos\u003c/strong>\u003cbr/>\u003c/cite>\u003c/footer>\u003c/blockquote>\u003c/div>\u003cscript type=\”text/javascript\” src=\”https://c.files.bbci.co.uk/graphics/static/js/quotePic.37c63597.js\”>\u003c/script>\u003cscript type=\”text/javascript\”>IDT.init({\”uuid\”:\”4ed6f372-c899-4c50-be13-8ecb72c9a7b8\”,\”type\”:\”QuotePic\”,\”service\”:\”news\”,\”quotation\”:\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”,\”source\”:{\”title\”:\”Steve De Vos\”,\”description\”:\”\”},\”alignment\”:\”IMAGE_LEFT\”,\”image\”:{\”assetKey\”:\”78c5d587-b051-482a-b2b9-d4bd078d6fdb\”,\”alt\”:\”Dog food an Eau de toilette\”,\”attribution\”:\”Steve de Vos\”,\”position\”:{\”xOffset\”:0,\”yOffset\”:0,\”scale\”:0},\”imageUrl\”:\”https://c.files.bbci.co.uk/assets/78c5d587-b051-482a-b2b9-d4bd078d6fdb\”},\”modified\”:\”2023-03-10T09:33:34.794Z\”,\”interactive\”:true});\u003c/script>”,”idt2″:{“altText”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\”, Source: Steve De Vos, Source description: , Image: Dog food an Eau de toilette”,”published”:1678440814794,”copyrightHolder”:”Steve de Vos”,”dimensions”:{“small”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/460″,”width”:920,”height”:754},”medium”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/640″,”width”:1280,”height”:496},”large”:{“href”:”/idt2/4ed6f372-c899-4c50-be13-8ecb72c9a7b8/image/816″,”width”:1632,”height”:448}}}}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”The parcel looked normal but after opening it, I was shocked to find a tin of dog food and some Eau de toilette instead of the phone I had ordered.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He immediately contacted Amazon and lodged a formal complaint against the driver, but was told he would not be recredited the purchase price and the matter would be referred to a specialist team.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”As I had not received the phone I had ordered, I placed an order for a replacement item shortly afterwards.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”A week later, I chased Amazon and the customer services representative agreed to refund me.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Ethan Martin, 22, from Wednesbury, ordered a Panasonic Lumix camera and lens for £1,999, and it was sent to an Amazon hub counter, inside a shop, on 10 January.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper, he said.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”He collected it and opened the package in front of the shopkeeper,”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”2EC5/production/_128937911_mediaitem128937910.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”CCTV footage showed Ethan Martin opening the Amazon package in front of the shopkeeper”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”Inside there was two pairs of cheap shoes – no camera to be seen – it was horrible and disappointing,\” Mr Martin said.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I was worried about getting a refund, as I had spent so much money.\””,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”The shopkeeper gave Mr Martin a copy of the CCTV, which clearly showed him opening the box and showing the contents to the person behind the checkout.”,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The shoes inside the box”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”1399B/production/_128938208_mediaitem128938207.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said he was still owed a refund for the camera he did not recieve”,”attributes”:[]}}]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Mr Martin said despite complaining multiple times to Amazon, and telling them he had CCTV evidence, Amazon had not refunded him.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”He said he had since disputed the payment with his bank.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”I feel robbed, I am £2,000 down, I really hope the bank can help me, it is my last resort,\” he added.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”An Amazon spokesman added: \”We work hard to create a trustworthy shopping experience by protecting customers, selling partners and Amazon from abuse and we have systems in place to detect suspicious behaviour.”,”attributes”:[]}}]}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”blocks”:[{“type”:”fragment”,”model”:{“text”:”\”We are investigating these specific cases and are in contact with the customers affected.\””,”attributes”:[]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Presentational grey line”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:2,”width”:464,”locator”:”11678/production/_105988217_line976.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”BBC”}}]}},{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Follow BBC West on Facebook, Twitter and Instagram. Send your story ideas to: bristol@bbc.co.uk “,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Follow BBC West on “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Facebook”,”locator”:”https://www.facebook.com/pointswest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Facebook”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”, “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Twitter”,”locator”:”https://twitter.com/bbcbristol”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Twitter”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:” and “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”Instagram”,”locator”:”https://www.instagram.com/bbcwest”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Instagram”,”attributes”:[]}}]}},{“type”:”fragment”,”model”:{“text”:”. Send your story ideas to: “,”attributes”:[“italic”]}},{“type”:”urlLink”,”model”:{“text”:”bristol@bbc.co.uk “,”locator”:”mailto:bristol@bbc.co.uk”,”blocks”:[{“type”:”fragment”,”model”:{“text”:”bristol@bbc.co.uk “,”attributes”:[]}}]}}]}}]}},{“type”:”links”,”model”:{“blocks”:[{“type”:”link”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”blocks”:[{“type”:”urlLink”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”locator”:”/news/uk-england-wiltshire-64296971″,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Warning after man sent dog food instead of iPhone”,”attributes”:[]}}]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Dog food and Amazon packet”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:576,”width”:1024,”locator”:”16636/production/_128320719_dogfood2.png”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Ian Burton “}},{“type”:”caption”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”The packet of dog food weighed as much as an iPhone”,”attributes”:[]}}]}}]}}]}}],”timestamp”:1673953864000}},{“type”:”link”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”paragraph”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”blocks”:[{“type”:”urlLink”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”locator”:”/news/business-64171008″,”blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon to axe 18,000 jobs as it cuts costs”,”attributes”:[]}}]}}]}}]}},{“type”:”image”,”model”:{“blocks”:[{“type”:”altText”,”model”:{“blocks”:[{“type”:”text”,”model”:{“blocks”:[{“type”:”fragment”,”model”:{“text”:”Amazon Fresh store in the US.”,”attributes”:[]}}]}}]}},{“type”:”rawImage”,”model”:{“height”:549,”width”:976,”locator”:”BEBE/production/_128203884_gettyimages-1307782121-1.jpg”,”originCode”:”cpsprodpb”,”copyrightHolder”:”Getty Images”}}]}}],”timestamp”:1672930750000}}]}}]},”product-navigation”:{“assetUri”:”/news/uk-england-wiltshire-64874963″},”bbcAccount”:{“signInPrompt”:{“show”:false,”userOrigin”:null,”ptrt”:null},”pageType”:”content”}},”route”:”/news/:id”}”;]]>

Source